- 411 E 9^th St. Box # 57 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Mental Health/Behavioral Health Customer Service HR

Qualifications Profile

    Highly self-motivated and results-driven professional with more than 12 years providing high-performance sales, customer service, personnel administration, and operations support in the military, telecommunications, retail, and healthcare industries

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stressful work conditions.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding projects and work assignments.

    Well-orxxxxxxnized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics

Key Expertise

Sales Support

    Marketing & Sales (Trad, & Online)

    Retail Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Merchandise Inventory Management

Healthcare Service Management

    Clinical Operations Management

    Case Management

    Mental & Behavioral Intervention Planning & Execution

    Policies & Regulatory Compliance (i.e. OSHA, EEO, HIPAA, Medicare/Medicaid, etc.)

Business Operations Management

    Strategic Planning & Execution

    Business Development

    Process/Workflow Improvement

    Inter-Office Coordination

    Concurrent Project Management

    Personnel Administration

    Productivity Incentive Planning and Execution

    Orxxxxxxnizational Development

    Performance Appraisal

    Staff Supervision & Training

    Electronic Health Records & Document Management

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

    Oversee management of daily clinical projects and administration, assisting the program director in the planning and enforcement of standards and performance metrics.

    Interview and assesse 4-5 new clients each week.

    Xxxxxxther and orxxxxxxnize customer information, ensuring resources are available to support incoming mental and emotionally disadvantaged clients.

    Evaluate and recommend treatment plans and monitor progress for each client assigned to caseload with assistance from the lead social worker.

    Collaborate with social workers in staffing caseload of 10-12 patients weekly.

    Maintain the front desk and reception area and oversee in-house and 3^rd party maintenance of facilities.

    Lead non-commissioned officer in supervising and training 6 soldiers and 20 civilian clinical personnel.

Verizon Wireless Ÿ Lithonia, XXXXXX

    Assisted the GM with all merchandising, inventory, training, cash management operations for the store.

    Activated and renewed customer accounts to increase customer base, ensuring adequate resources create a mutually rewarding customer experience. .

    Met and exceeded assigned sales quotas using resources (5star, SFA, referrals) to generate leads.

    Handled customer complaints and escalate issues to ensure prompt resolution to restore customer patronage.

    Ensured consistent compliance with company policies and maintained currency with industry trends on wireless technologies, products, and services to better educate clients and recommend best solutions for short and long term needs.

    Orxxxxxxnized sales stockroom items and ensure inventory availability as advertised.

    Processed shipments and transfers of merchandise items on a weekly basis.

- 411 E 9^th St. Box # 57 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Fossil Ÿ Atlanta, XXXXXX

    Oversaw store operations to include staff supervision and training of new and current employees, cash management, merchandising, daily inventory control, and customer relations.

    Prepared weekly schedules and daily paperwork to appraise senior management of store sales performance.

    Orxxxxxxnized monthly store meetings to assess performance axxxxxxinst store goals and recommended solutions and action plans to meet those goals.

    Designed and implemented productivity incentives to employees in meeting and surpassing sales goals.

Cathy Jean, Inc.Ÿ Atlanta, XXXXXX

    Interacted with clients to build and cultivate productive working relationships while providing an excellent customer experience and increasing district sales revenue by consistently exceeding weekly sales targets.

    Managed and trained staff of 10 after being promoted to higher volume store.

    Oversaw sales, preparation of orders and paperwork, inventory and daily shipments.

ALDO Ÿ Buford, XXXXXX

    Assisted in implementing new methods to enhance customer perception of store and customer shop flow.

    Handled promotions and client paperwork, contacting clients for private sales and upcoming events.

    Maintained daily cash flow, merchandise inventory availability, and store-to-store transfers.

    Oversaw training and evaluation of new and current hires, conducting regular trainings on products and services to ensure productive performance.

Education & Credentials

GEORGIA STATE UNIVERSITY Ÿ Atlanta, XXXXXX

    Master of Social Work (online program, on-going)

    B.S. in Exercise Science (2008)

Professional Training & Certifications

    Basic Health Care Administrative Workshop (2016)

Awards & Recognition

    Received various awards for assisting with and coordinating behavioral health summits, trade shows, and expos for the hospital.

    Passed and received several awards for mystery shops at Verizon.