Yyyyyy x. yyyyyy

Experienced Customer Support and Operations Leader with several years of experience within high-stress environments with a keen ability to lead others and increase organizational productivity/efficiency. Experienced in diffusing escalated customer services situations, supervising cross-functional teams, processing complex employee payroll, and implementing innovative standard operating procedures. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively building positive relationships with others.

  Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels along with maintaining financial compliance

  Play a lead role in preparing employee payroll for both exempt and non-exempt employees, record employee time off, and ensure compliance with internal payroll practices

  Utilize both Kronos Timekeeping and Lawson HRIS to maintain employee information, address employee payroll inquiries, and audit employee time off balances on a regular basis

  Support the Division Controller with month-end reporting and special projects as needed along with maintaining positive relationships with co-workers and members of management

  Coordinated payroll management for approximately 300 clients which required completing weekly calls and assisting with payroll related inquiries

  Ensured a high level of client financial record confidentiality, performed detailed tax related research on behalf of clients, and provided training to junior level Payroll Specialists

  Oversaw daily administrative operations within the organization which included addressing customer inquiries and diffusing escalated customer service situations

  Maintained a significant knowledge of current programs and product offerings which resulted in making appropriate product recommendations based on customer needs/goals

  Recognized as a member of the Top Sales Team which obtained company-wide recognition in addition to completing telephone monitoring and scheduling appointments

  Instrumental in the design and implementation of streamlined forms/processes used in inventory monitoring which resulted in a decrease in loss by 75%

Additional Professional Experience Includes; Owner, Little Pumpkins Childcare and Assistant Manager, Brockton Federal Credit Union

Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations and customer support roles with experience in managing daily office operations, leading large-scale projects, and processing employee payroll. In addition, I have strong experience in interacting positively with others, analyzing complex operational issues, and implementing innovative operational strategies.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to maintain key relationships and diffuse escalated and/or complex employee issues.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy