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Key Contributor & Effective Leader with a demonstrated background in high level customer service roles along with an impressive educational background which includes a Master s Degree in Accounting (April 2017). Experienced in providing superior customer service to both internal and external clients, analyzing complex account issues, and creating internal best practices. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.
Accounting Best Practices Customer Service Standards Operations Management Project Management
Time Management Detail Oriented Vendor Management Staff Training/Coaching
Team Leadership GAAP Principles Complex Problem Solving Attention to Detail
Oral/Written Communication Inbound Call Projections Policy Development Quality Control
Direct day to day customer service operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
Utilize superior communication and interpersonal abilities to maintain positive rapport with guests and co-workers in addition to successfully managing guest requests
Provided exceptional customer support to members within the organization which included processing exchange requests, obtaining rental deposits, and renewing memberships
Consistently demonstrated exceptional relationship building abilities with a keen ability to analyze and solve complex account related issues
Recognized as an On-Site Resort Liaison which required assisting owners with any inquires they may have, coaching others on standard operating procedures, and assisting with special projects
Successfully coached/trained various team members such as Vacation Counselors, Area Managers, and Owners Resorts and Exchange management team members
Member of the Member Services Advisor Line which included responding quickly and professionally to requests for assistance related to vacation guides, resort services, and contact center management
Acted as a Lead Coach within the New Hire Training department on a temporary basis which required training new hires, tracking progress, and recording daily progress
Additional Professional Experience Includes: Broker Trainee Program Member, Charles Schwab, 2010-2011
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in customer support and analytical roles with experience in diffusing escalated customer service issues, training new employees on internal processes, and providing on-site client support. In addition, I have strong experience in interacting positively with others, handling financial functions, and assisting with special projects.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s Degree in Accounting from Indiana Wesleyan University (April 2017).
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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