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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Key Contributor & Effective Leader with a demonstrated background in high level customer service roles along with an impressive educational background which includes a Master s Degree in Accounting (April 2017). Experienced in providing superior customer service to both internal and external clients, analyzing complex account issues, and creating internal best practices. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.

Key Competencies


Accounting Best Practices Customer Service Standards Operations Management Project Management

Time Management Detail Oriented Vendor Management Staff Training/Coaching

Team Leadership GAAP Principles Complex Problem Solving Attention to Detail

Oral/Written Communication Inbound Call Projections Policy Development Quality Control




Master s of Science, Accounting, Indiana Wesleyan University (Expected Graduation April 2017)

Bachelor of Science, Business Administration, Marian College, Indianapolis, IN

Bachelor of Science, Sports Management, Marian College, Indianapolis, IN


Professional Experience

Marriott, Indianapolis, IN 2012-2013

Guest Services Supervisor

  Direct day to day customer service operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Utilize superior communication and interpersonal abilities to maintain positive rapport with guests and co-workers in addition to successfully managing guest requests


Resort Condominiums International, Indianapolis, IN 2000-2010

Registry Collection Vacation Guide (2006-2010)

On-Site Resort Liaison (2004-2006)

Member Services Advisor Line (2004)

Lead Coach-New Hire Training Department (2002-2003)

  Provided exceptional customer support to members within the organization which included processing exchange requests, obtaining rental deposits, and renewing memberships

  Consistently demonstrated exceptional relationship building abilities with a keen ability to analyze and solve complex account related issues

  Recognized as an On-Site Resort Liaison which required assisting owners with any inquires they may have, coaching others on standard operating procedures, and assisting with special projects

  Successfully coached/trained various team members such as Vacation Counselors, Area Managers, and Owners Resorts and Exchange management team members

  Member of the Member Services Advisor Line which included responding quickly and professionally to requests for assistance related to vacation guides, resort services, and contact center management

  Acted as a Lead Coach within the New Hire Training department on a temporary basis which required training new hires, tracking progress, and recording daily progress

Additional Professional Experience Includes: Broker Trainee Program Member, Charles Schwab, 2010-2011

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in customer support and analytical roles with experience in diffusing escalated customer service issues, training new employees on internal processes, and providing on-site client support. In addition, I have strong experience in interacting positively with others, handling financial functions, and assisting with special projects.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s Degree in Accounting from Indiana Wesleyan University (April 2017).


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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