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Driven, focused, and hard-working Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced retail banking environments, experienced in managing cross-functional teams, overseeing branch sales operations, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.

Operations Management Retail Banking Industry Training / Development Policy Development

New Account Openings Financial Product Management Sales Cycle Management

Process Improvement Oral/Written Communication Lending/Banking Products

  Direct day to day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Supervise branch employees which requires providing coaching and performance focused feedback, design innovative sales strategies, and diffuse escalated service situations

  Successfully increase operational revenue through performing market research and identifying potential sources of new revenue

  Utilize superior communication abilities to identify client financial needs and provide guidance related to product selection and overall financial management

  Oversaw daily operations within a new branch location which required leading the opening of the branch and achieving loan sales of over $5.5 million in less than 1 year

  Consistently maintained positive relationships with members of the community, attended community events in order to increase branch visibility, and successfully built strong partnerships within the small business community

  Supervised branch team members which included providing individualized coaching along with handling employee relations functions

  Supported daily branch operations which included monitoring the deposits, loans, fees, and expenses within the branch in addition to building strong communication with customers

  Processed new account openings, completed cold calling to potential customers, attended community networking events, and led comprehensive sales calls

  Created innovative sales and business development strategies aimed at increasing customer accounts/deposits and loan sales

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  Assisted the Branch Manager in the daily strategic management of a busy retail branch which required monitoring branch metrics and working with customers on a daily basis

  Scheduled and completed customer service/sales phone calls, attended industry networking events, and successfully built positive relationships with local small businesses

  Identified employee training needs and provided feedback, attended internal sales calls, and monitored customer retention levels

  Facilitated daily operations of a retail banking branch which included developing a large account portfolio of deposits, loans, fees, and expenses

  Monitored branch metrics and made strategic adjustments as needed, supervised staff members, and generated performance appraisals for all staff members