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Yyyyyy x. yyyyyy

- 9134 Farrell Lane Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Human Resource Sales & Customer Service

Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 20 years providing high-performance marketing & sales, business operations, customer service, and HR Management Support in the technology solxxxxxxions, retail, and property businesses.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve oxxxxxxstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics


Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Event/ Promotions Management

    Product Presentation

Business Management

    Strategic Planning & Execxxxxxxion

    Process/Workflow Improvement

    Resource Management

    Program,/Project Management

    Policies & Standards Compliance


    Strategic Human Capital Planning & Execxxxxxxion

    Personnel Administration

    Organizational Development

    Manpower Sourcing & Recruitment

    Talent Retention & Management

    Performance Appraisal

    Career Development

    Time Management

    Records & Document Management

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Compxxxxxxing


Professional Experience


HR Administration

    Provided HR administration involving staff recruitment and screening, onboarding of new hires, continuing staff education, performance appraisal and feedback, and recommendations for promotions and termination.

    Developed and conducted courses on sales, customer service, and project management.

    Mentored and coached junior and new hires to achieve high productivity levels and compliance with policies, work metrics, and quality service standards. Assisted in the development and implementation of HR and training systems.

    Assisted in developing employee relations, and participated in conflict resolxxxxxxions that enhance work environment.

    Conducted quarterly performance evaluations for staff promotions and wage/salary progressions.

Customer Service

    Conducted cold calls prospecting for new clients, property tours for potential tenants, and updated marketing materials for department programs and properties.

    Assisted clients achieve personal goals while soft selling them to a targeted John Gray product.

    Processed customer orders and purchases with xxxxxxmost professionalism and courtesy, closing sales with a view to repeat business through exceptional service quality and interpersonal communication fiat.

Relationship Management

    Built and nurtured a positive image by ensuring total customer satisfaction, maintaining quality standards and consistently exploring ways to add value to products and services.

    Developed and managed strong relationships with employees, senior management to foster teamwork.

    Handled and resolved customer complaints to restore confidence and patronage.


Work History


Client Relations and Support Specialist, International Documents Service, Inc., Draper, XXXXXX 2013 Present

Reading Technician, Jordan School District Ÿ Xxxxxx, XXXXXX Jul 2010 2013

Commercial Real Estate Assistant, Keller Williams Ÿ Sandy, XXXXXX 2009 2010

Relationship Coach, John Gray, Men are from Mars Women are from Venus Ÿ Sandy, XXXXXX 2007 2009

Owner/Operator, Commercial Real Estate Private Business Ÿ Sandy, XXXXXX 1996 2009


Education & Credentials


    B.S. in Human Resource Management, GPA 3.87, UNIVERSITY OF XXXXXX Ÿ Xxxxxx City, XXXXXX


Community Involvement

    Volunteer: Refugee Services Office, assisting Xxxxxx state migrants adjust to local conditions


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