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- 9134 Farrell Lane Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Human Resource Sales & Customer Service
Highly self-motivated and results-driven management professional with more than 20 years providing high-performance marketing & sales, business operations, customer service, and HR Management Support in the technology solxxxxxxions, retail, and property businesses.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve oxxxxxxstanding results.
Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics
Marketing & Sales (Trad. & Online)
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Event/ Promotions Management
Strategic Planning & Execxxxxxxion
Policies & Standards Compliance
Strategic Human Capital Planning & Execxxxxxxion
Manpower Sourcing & Recruitment
Talent Retention & Management
Records & Document Management
MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Compxxxxxxing
Provided HR administration involving staff recruitment and screening, onboarding of new hires, continuing staff education, performance appraisal and feedback, and recommendations for promotions and termination.
Developed and conducted courses on sales, customer service, and project management.
Mentored and coached junior and new hires to achieve high productivity levels and compliance with policies, work metrics, and quality service standards. Assisted in the development and implementation of HR and training systems.
Assisted in developing employee relations, and participated in conflict resolxxxxxxions that enhance work environment.
Conducted quarterly performance evaluations for staff promotions and wage/salary progressions.
Conducted cold calls prospecting for new clients, property tours for potential tenants, and updated marketing materials for department programs and properties.
Assisted clients achieve personal goals while soft selling them to a targeted John Gray product.
Processed customer orders and purchases with xxxxxxmost professionalism and courtesy, closing sales with a view to repeat business through exceptional service quality and interpersonal communication fiat.
Built and nurtured a positive image by ensuring total customer satisfaction, maintaining quality standards and consistently exploring ways to add value to products and services.
Developed and managed strong relationships with employees, senior management to foster teamwork.
Handled and resolved customer complaints to restore confidence and patronage.
Client Relations and Support Specialist, International Documents Service, Inc., Draper, XXXXXX 2013 Present
Reading Technician, Jordan School District Xxxxxx, XXXXXX Jul 2010 2013
Commercial Real Estate Assistant, Keller Williams Sandy, XXXXXX 2009 2010
Relationship Coach, John Gray, Men are from Mars Women are from Venus Sandy, XXXXXX 2007 2009
Owner/Operator, Commercial Real Estate Private Business Sandy, XXXXXX 1996 2009
Education & Credentials
B.S. in Human Resource Management, GPA 3.87, UNIVERSITY OF XXXXXX Xxxxxx City, XXXXXX
Associate Degree, BRIGHAM YOUNG UNIVERSITY
Volunteer: Refugee Services Office, assisting Xxxxxx state migrants adjust to local conditions
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