Yyyyyy x. yyyyyy

Mortgage Industry Professional with 16+ Years Experience

Operations ~ Loan Processing ~ Customer Service Excellence ~ Prospecting ~ Negotiating & Closing

Networking ~ Referral Business ~ Client Retention ~ Team-Building & Leadership ~ Pipeline Management

         Substantial experience in the mortgage industry and well-versed throughout the complete loan life cycle.

         Adept at credit analysis, appraisal review, staff training & development, and interpreting and explaining complex contracts and loan documentation.

         Solid ability to achieve individual and team goals while cultivating and maintaining unified working relationships with all levels of an organization.

         Highly regarded for advanced problem solving, coaching, and motivational skills.

         Persuasively present loan programs and options, and reliably earn confidence of borrowers through first-rate customer service.

         Comprehensive knowledge and awareness of lending rules, regulations, and products.

         Skilled at strategic planning, business development, data analysis, and team-building and leadership.

         Proven success at identifying and implementing process improvements which expedite daily operations, elevate quality assurance, enhance competitive positioning, and minimize risk.

         Able to draw upon innovative thinking abilities and persistence to close difficult loans.

Capital One (formerly ING), Wilmington, DE, 2008 to Present

Loan Coordinator

         Partner with underwriters, loan specialists, and managers to steer a seamless loan process and provide timely customers with product and service information.

         Identify, solicit, and attain required loan documentation surrounding financial status, credit history, and property valuations to determine feasibility of granting loans.

         Courteously respond to applicants inquiries related to processing times, interest rates, and closing dates.

         Handpicked as Assistant Manager in Loan Processing in 2015 based on proven leadership talents.

         Recognized as 2014 Chairman & President s Club recipient with a trip to California.

         Repeatedly outpace peers to win five Outstanding Performer awards.

         Consistently provide exemplary customer service to capitalize on cross-selling opportunities.

IndyMac Bank FSB, Marlton, NJ, 2005 to 2008

Customer Account Manager

         As primary main point of contact for broker and sales teams, played a chief role in delivering matchless customer service, vital to accomplishing loan production targets.

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Professional Experience (IndyMac) continued

         Clarified, researched, and participated in collecting required loan documentation.

         Generated new business and restructured loans to maximize revenue production and profitability.

         Winner of several Above and Beyond" awards for providing exceptional customer service.

         Received 2007 Productivity Award for achieving highest gross volume and total funded loan values.

         Championed efforts to exceed or maintain an average loan production level of $15M-20M.

Upland Mortgage, Bala Cynwd, PA, 1999 to 2005

Processor / Team Leader/ Loan Officer

         Meticulously reviewed and verified financial statements and data such as W2s, 1120s, K1s, and Sch C, applied strong analytical skills to estimate profits, and amassed mortgage payoffs and authentication.

         Confirmed credentials, performed title processing and clearing, and efficiently coordinated with underwriters to expeditiously complete or resolve issues with loans.

         Authenticated mortgage documentation encompassing title processing and clearing, judgments, liens, vesting issues, and tax certificates.

         Proficiently administered appraisals including addendums and adherence to policy guidelines.

         Joined forces with cross-functional staff members to actively market and promote mortgage products across clients, team members and partners, successfully obtaining and leveraging solid referral sources to meet monthly targets.

         Consistently ranked among top 10 performers resulting in winning countless Shooting Star awards for loan closing production.

         Accomplished and maintained a high average of 30-45 loans closed per month.

         Rectified conflicts and negotiated amicable solutions between clients and underwriters to ensure mutual satisfaction.

Real Estate Sales License, State of New Jersey

Business Administration studies, Rutgers s University, NJ

The Deptford Township Foundation for Educational Excellence

New Jersey Board of Realtors

MB Taylor #141 - Masonic Lodge

Deptford Township Athletic Association