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Yyyyyy x. yyyyyy

- xxxxxx Bankfield Dr. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


IT Project Manager Systems Analyst Release manager


Qualifications Profile


    Highly self-motixxxxxxted and results-driven IT management professional with more than 18 years providing high-performance customer/user service, concurrent full-cycle project management, resource management, and technical support in the IT and telecommunications industries.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Technical Sales Support

    Marketing & Sales (Trad. & Online)

    Crowdsourcing Technology

    Software Patch & Release Management

    IT Product Management

    Product Presentation & Proof-of-Concept System Demos

    Multiple Account Management

    Customer Service Management

    Technology Transition Management

IT Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Disaster Recovery Administration

    Project Budget Management

    Systems Development & Prototyping

    Systems Install & Divestment

    Systems Configuration, Conversion, Migration & Integration

    Stress & User Acceptance Testing

    Post Implementation Support

    Post Project Review

Business Administration

    Strategic Planning & Execution

    Policies & Regulatory Compliance

    Relationship Management (Customers, Public, & Suppliers)

    Transformational Change Management

    Process/Workflow Improvement

    Computing Resource Management

    Inter-Office Coordination

    Records & Document Management

    MS Office, MS Project, & Visio

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


IBM Corporation Ÿ Herndon, XXXXXX

Product Manager / Education Leader 2010 2013

    Managed crowdsourcing business process and product line serving as core member of the Project Management Office.

    Collaborated with the Global Business Services organization in executing policies, processes, metrics and methods in implementing crowdsourcing business strategies.

    Facilitated team of 15 IT testers and users through User Acceptance Testing (UAT) for all software releases.

    Defined product training requirements and developed customer training materials and presentations.

    Coordinated product demos to support the sales initiatives.

    Trained over 5,000 end-users and prospective customers via web-based training sessions.

    Supported 9 Directors, providing daily metrics and project progress reports for strategic planning.

Advisory Project Manager 2006 2009

    Served as the main customer contact person for the Financial Mega Center application.

    Coordinated the IBM Supply Collaboration team of 35 members in software development projects from concept to implementation and post-project review.

    Created and executed financial forecasts for multiple projects totaling $7.5M.

    Supervised development and test teams for Financial Mega Center application

    Executed all phases of project implementations that involved, planning, scheduling, risk/issue management, and reporting to ensure project milestones were met within deadlines and budgets.

    Facilitated software/hardware vendors to drive on-time deliverables.

    Produced project financials using MS Project, Earned Xxxxxxlue, Financial Megacenter, Fall Plan, and Forecast tools.

    Developed and implemented project plan for pilot IBM Global account applications to exxxxxxluate business xxxxxxlue of CAST source code analysis tool while building a host environment and software installation for CAST.

    Delivered error-free software patches and releases through Quality Assurance (QA) reviews.

    Cultixxxxxxted collaborative project management from conceptualization to post-project assessment.





Yyyyyy x. yyyyyy

- xxxxxx Bankfield Dr. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


IBM Corporation Ÿ Herndon, XXXXXX (continued)

Transition & Transformation Project Manager 2000 2006

    Managed large-scale initiatives to explore process improvement opportunities and reduce operational cost of clients by strategically reallocating IT resources deployed to serve AT&T, GM and Blue Cross/Blue Shield, among others.

    Supervised global teams of Project Managers and System Engineers to reallocate IT resources from clients to IBM in hosting client applications using proven transition methodologies and processes.

    Chaired Transition Control Board meetings with client executives to brief project progress and resolve issues.

    Developed and executed project plans covering the entire project lifecycle.

    Achieved on-time and seamless system implementation, decommissioning, conversion, migration, and integration with no unscheduled downtime.

IT Specialist

    Planned and executed project deployment milestones and software releases, coordinating cross-functional team efforts for all software and maintenance releases of Account Management application for AT&T.

    Provided on-call production support, assisted with production scheduling, and attended release readiness reviews with implementation team.

    Facilitated in-process inspections of systems development projects to ensure specification compliance.


AT&T, Inc.Ÿ Herndon, XXXXXX

System Test Lead / QA / Business Analyst 1995 1999

    Developed and executed test plans and test cases/scripts, coordinating test activities across functional teams and remediating application problems with developers.

    Oversaw system and integration tests for AT&T Customer Care Platform (Ordering, Billing and Provisioning Systems).

    Performed code inspection reviews and executed product development test cycle, including functional, regression, stress/load, and acceptance testing. Executed QA plans on project deliverables.

    Reviewed and provided inputs to software requirements and high/low-level design documentation.

    Conducted system demo for executive management.

    Analyzed business needs of the Middle Markets Strata Business 800/900 Telephone Service on AT&T Customer Care Platform.

    Developed and documented functional system requirements, interface agreements, SLAs, and use cases.


Education & Credentials


    B.S. in Management Information Systems, SAN JOSE STATE UNIVERSITY Ÿ San Jose, CA


Professional Training & Certifications

    Project Management Professional (PMP) Certification, Project Management Institute (PMI), 2005

    ITIL Certification Foundation in IT Service Management, 2014


Awards & Recognition

    Received over 20 IBM BRAVO and THANKS! Awards from 2004 2011

    Received WIN IBM-SERVICE EXCELLENCE Awards in 2011 and 2012

    Advisory Project Management Professional, 2004 (Experienced level in the IBM Career Framework)

    Member of the Project Management Institute Washington DC Chapter since 2005



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