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Driven, focused, and hard-working Strategic Leader with a background in managing daily operations within a variety of industries. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving productivity, and working effectively within a unionized environment. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, and members of management.
Proficient in: Microsoft Office Suite and Salesforce.com
Professional Experience
Waste Management May 2010-Present
Third-Party Industrial Account Manager (2013-Present)
Direct day-to-day sales and business development operations within a fast paced environment with a focus on maintaining positive relationships with key client accounts
Identify and source potential clients within the community, implement innovative sales/business development strategies, and process account price increases as needed
Play a lead role in managing the Tesla environmental disposal needs in addition to successfully securing a contract with Anderson Landfill in regards to municipal solid waste and construction demolition debris
Awards Include: Waste Management Circle of Excellence (2013)
Territory Manager (2010-2013)
Coordinated the management of key client accounts in addition to overseeing business development throughout Reno, Sparks, Storey County, Washoe County, and Lyon County
Supervised construction sales within the designated territory with a focus on LEED certified projects and large-scale special events
Utilized superior communication and interpersonal abilities in order to build positive relationships with both new and existing clients in addition to diffusing escalated customer service issues
Ryder Transportation May 2007-May 2010
Sales/Marketing
Oversaw outside sales and marketing operations within the designated territory in addition to handling account reconciliation/billing, and rate sheet creation
Managed a fleet of up to 80 trucks and trailers which required monitoring sales quotas and other metrics, maintaining positive communication with customers, and researching account discrepancies
Penske Truck Leasing May 2005-May 2007
Team Member
Handled administrative and logistics tasks within a leasing and rental equipment company which included processing equipment rentals, maintaining a cash drawer, and overseeing customer billing
Supervised a fleet of approximately 25 trucks located in Carson City, performed vehicle inspections, and created customer rental agreements
Analyzed/reviewed complex customer service issues with a concentration on improving customer retention levels in addition to consistently improving communication
Education & Professional Affiliations
Associate of Arts and Sciences
Truckee Meadows Community College, Reno, NV
Member: Associated General Contractors, Builders Association of Northern Nevada, National Association of Professional Women, and Solid Waste Association of North America
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