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Human Resources Professional
Recruitment ~ Hiring ~ Onboarding ~ Training & Development ~ Payroll ~ Benefits
- Proficiency in HR functional areas including recruitment, hiring, onboarding, orientation, talent management, regulatory compliance, employee advocacy, benefits, payroll, attendance tracking, counseling, and diversity.
- Sound knowledge of employment regulations spanning FMLA, EEO, ADA, OSHA, and Workers Compensation.
- Solid expertise in training, employee engagement, open enrollments, and conflict resolution.
Constantly strive to cultivate and maintain a respectful workplace climate essential to maximizing staff retention, morale, and job satisfaction; promote an open door policy.
Excel in strategic planning, data gathering and analysis, process improvements, and project leadership.
- Able to work productively and diplomatically with individuals from all types of backgrounds.
- Pragmatic, discreet, and committed to ensuring confidentiality of personnel files and documents.
Computer skills include Microsoft Office (Word, Excel, PowerPoint), Kronos and PeopleSoft.
Whole Foods Market, Ft. Lauderdale, FL, 2011 to Present
Team Member Services Generalist
Spearhead all facets of payroll and benefits administration including new hire orientation, I-9 compliance, departmental staff training, resolving payroll and benefits issues, and assisting with HR recordkeeping audits.
Process payroll for team members with strict attention to accuracy, maintain personnel files, approve LOAs (leaves of absences) when applicable, and serve as store representative for unemployment claims.
Proactively educate team members in benefits offered and conduct open enrollment meetings annually.
Constantly enforce and ensure adherence to health and sanitation procedures, as well as safe work practices.
Whole Foods Market, Boca Raton, FL, 2008 to 2011
Customer Service Associate Team Leader
Played a lead role in hiring, counseling, developing, mentoring, and motivating customer service personnel.
Recommended disciplinary action, transfers, promotions, and rate increases when applicable, delegated tasks, created work schedules, and recognized outstanding performance to maximize morale and minimize turnover.
Collaboratively analyzed data related to store sales, team labor, profitability, shrink, and expenses.
Authorized credits, refunds, and other requests associated with front-end operations.
Enforced loss prevention controls and workplace safety compliance to reduce store liability and risk.
Whole Foods Market, Las Vegas, NV & El Segundo, CA, 2006 to 2008
Supervisor / Cashier
Steered quality-focused workflow on front end and supervised less experienced cashiers.
Participated in interviewing and training of new team members, delegated tasks to cashiers, and delivered superior levels of customer service to maximize repeat business, store reputation, and customer loyalty.
Fostered, nurtured, and maintained team cohesiveness while emphasizing commitment to adequate staff training, retail excellence, loss prevention/shrink control, and food safety.
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