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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced Sales Manager with 10+ years of experience within high-stress environments with a keen ability to lead others and increase organizational revenue. Experienced in performing territory planning and market research, implementing comprehensive sales strategies, and leading sales/customer service teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing key client accounts.


Key Competencies



         Call Center Operations

         Sales/Business Development

         Key Account Management

         Customer Service Standards

         Team Leadership

         Strategy Development

         Territory Planning

         Microsoft Office Suite

         Process Improvement

         Staff Management

         Complex Problem Solving



Professional Experience

Staples Telesales 2009-Present

Operations Manager (2011-Present)

Team Manager-Retail Account Management/Delivery Account Management (2009-2011)

  Directly manage a variety of business development and sales functions within a fast-paced environment with a focus on increasing productivity and sales revenue

  Successfully managed key client accounts, identified potential clients within the territory, diffused escalated client account issues, and consistently attained 100% of individual sales goals

  Supervised cross-functional sales team which required providing individualized feedback/coaching in addition to increasing employee morale and retention levels


Marriot Vacation Club International, Orlando, FL 2007-2009

Assistant Sales Manager-Vilas Reservations-Package Sales Department

  Coordinated administrative and sales functions within a call-center environment which included supervising 15 Sales Agents, devising sales strategies, and providing superior service to customers

  Processed guest reservations for a timeshare location, facilitated internal team meetings, and successfully increased package sales by 5% due to encouraging add-on nights


Advanced BodyCare Solutions Inc., Winter Park, FL 2004-2007

CS/Sales Manager-Call and Distribution Center

  Facilitated sales and customer service operations within the organization which included supervising a staff of 10 Sales Representatives, managing customer accounts, and diffusing escalated customer service situations

  Designed and implemented innovative sales strategies, performed inventory/data analysis, and providing training to staff which required evaluating call quality

  Played a lead role in increasing average ticket price by 3% along with monitoring warehouse operations such as safety management and order fulfillment


Professional Development


Completed Training Includes: Conflict Resolution, Emotional Intelligence, Fair/Consistent Management, Managing Others Workshop, Peak Personnel Performance, Practical Coaching, Developing Associates, Essential Pieces, and DDI STAR Interview Training

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