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Self-motived team player with 15+ years of experience providing excellent customer service within fast-paced environments.
Consistently recognized for meeting and exceeding expectations.
Strong communication skills with experience training and managing team members.
Possesses excellent time management, organizational and problem-solving skills.
Regarded for the ability to perform independently and as a team contributor.
Attention to Detail
Mystic Blue Cruises, Chicago, IL 2014-Present
Demonstrate strong communication skills while delivering excellent service to patrons throughout daily interactions.
Ensure timely delivery of orders, promptly resolve inquiries and make knowledge-based recommendations on menu items.
Use strong organizational skills to coordinate events and maintain proper inventory supply levels.
J&G Pantry (DBA White Hen Pantry Inc.), Chicago, IL 1998-2013
Assistant Manager | Cashier
Filled key management position responsible for overseeing daily operations within a fast-paced store.
Used strong leadership skills to hire, train and manage team members.
Performed in-depth coaching on the importance of excellent customer service and adherence to company policies.
Utilized excellent interpersonal skills to maintain open lines of communication with vendors and patrons.
Dominick s Finer Foods, Chicago, IL 1993-1998
Cashier | Customer Service Representative
Delivered excellent service to customers throughout daily interactions.
Ensured timely fulfillment of orders and promptly resolved questions.
Coursework Completed, Malcom X College, Chicago, IL
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