Self-motived team player with 15+ years of experience providing excellent customer service within fast-paced environments.

         Consistently recognized for meeting and exceeding expectations.

         Strong communication skills with experience training and managing team members.

         Possesses excellent time management, organizational and problem-solving skills.

         Regarded for the ability to perform independently and as a team contributor.

Mystic Blue Cruises, Chicago, IL 2014-Present

Server

         Demonstrate strong communication skills while delivering excellent service to patrons throughout daily interactions.

         Ensure timely delivery of orders, promptly resolve inquiries and make knowledge-based recommendations on menu items.

         Use strong organizational skills to coordinate events and maintain proper inventory supply levels.

J&G Pantry (DBA White Hen Pantry Inc.), Chicago, IL 1998-2013

Assistant Manager | Cashier

         Filled key management position responsible for overseeing daily operations within a fast-paced store.

         Used strong leadership skills to hire, train and manage team members.

         Performed in-depth coaching on the importance of excellent customer service and adherence to company policies.

         Utilized excellent interpersonal skills to maintain open lines of communication with vendors and patrons.

Dominick s Finer Foods, Chicago, IL 1993-1998

Cashier | Customer Service Representative

         Delivered excellent service to customers throughout daily interactions.

         Ensured timely fulfillment of orders and promptly resolved questions.

Coursework Completed, Malcom X College, Chicago, IL