Driven, hands-on professional with more than 10 years of marketing, promotions and superb customer service experience in the areas of sales and management. Skilled in efficaciously prospecting for new clients to actively advertise existing product offerings, as well as introduce new products. Adept in the areas of community relations and new business development. Service-focused with unsurpassed relationship building skills; often acknowledged by colleagues for unwavering client focus and keen ability to convert prospects into new clients. Leader in working with diverse teams; work diligently to motivate, guide and fuel cross-functional groups that aim to achieve common goals. Trainer in various types of sales techniques including managing objections and maintaining customer service excellence. Exhibitor of solid analytical and research skills used to identify and manage information. Adept in linking the consumer, client and general public using information to identify and define marketing opportunities. Seeking a Pharmaceutical Sales Representative role that will allow for ongoing use of skills.

B2B | Market Development | Customer Relation | Personnel Management & Supervision | Market Research

Accounts Payable | Accounts Receivable | Profit & Loss | ROI | Stakeholder Engagement | Operational Functions | CRM

Microsoft Programs | Adobe Photoshop | Webpage Maker | Peachtree | QuickBooks | Social Media | Spanish Fluency

         Serve as the creator and developer of a holistic brand identity for a vibrant startup including name, logo, online presence and overall company image for a unique B2B division

         Act as a Marketing Strategist to manage logistics and execution of plan and promotional campaigns; includes all elements, e.g. logo, web page, metrics, objectives, product offerings and FCC license processes

         Engage in market research, tracking, measuring and analysis for competitive strategies and expenditures

         Lead government contracting and regulation; facilitate Requests for Proposal (RFP) for auctions and foster positive relationships with government affairs personnel

         Expand clients share using targeted in-person appointments and numerous creative strategies focused on account management, research, budgeting and direct marketing

         Implemented and utilize a popular incentive plan for the team of Marketers, which had not been previously designed before

         Devised and directed operations for the Sales Call Center; managed eight employees that handled daily sales calls

         Implemented systematic methods to assess the efficacy of sales staff at branch-level operations prior to the closing of the Mortgage Store

         Partook in the RG Sales Call Center creation

o   Recruited, trained on and implemented the AVAYA system

o   Also established metrics and objectives

o   Directed and supervised daily sales activities for over 70 employees across different shifts

         Engaged in weekly meetings with advertising agencies and corporate employees to analyze promotional efforts spearheaded by the marketing department for mortgage and other consumer products

         Delivered portfolio growth loans that average $15M to $18M over the course of three months

         Monitored the productivity levels of sales staff and customer service representatives; crafted and delivered their respective performance evaluations in an ongoing effort to always maintain their levels of quality

         Bolstered sales levels and increased market share

o   Done by planning and executing aggressive sales strategies that focused on filing loans and products

o   Aimed to always provide excellent service and quality for whole bank customers

         Tenaciously negotiated bank commissions and interest percentages with major financial institutions as a secondary market participant and liaison to important investors

         Drove strategic planning efforts, along with the development and leadership of the full mortgage financing cycle

         Ensured that unit security achieved compliance with corporate, state and federal regulatory standards

         Recruited, hired, trained developed and managed seven Loan and Credit Officers.

         Secured a series of profitable alliances with both developers and real estate brokers, thus heightening levels of market penetration

         Initiated strategies that served to achieve established objectives ranging from $1M to $3M each month

         Consistently ranked as a producer from one to five in originations and closing for three consecutive months

         Managed site productivity concerns and advocated for modifications in customer service philosophy, products and services

Bachelor of Science, Business Management, University of Phoenix

Certificate, Medical Billing & Coding, Turabo University

MET Studies, Medical Technology, Interamerican University