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Hospitality Management
Profile of Qualifications
- Dedicated, driven Hospitality Manager with over 10 years of experience providing top notch service and enhancing client experiences.
- Possesses dynamic interpersonal skills, key to forming positive, lasting relationships.
- Demonstrated ability to design and deploy highly effective marketing campaigns to promote various companies, including resorts, restaurants and
Key Areas of Expertise
Hospitality Management Attention to Detail Social Media Marketing Oracle |
Customer Service Training & Development WordPress PhotoShop |
Leadership Problem Solving Google Analytics MS Office Suite
|
Professional Synopsis
Saba Ecolodge, Saba, The Dutch Caribbean 2015-2017
General Manager/Partner
- Fulfilled critical leadership position, overseeing all daily operations on a boutique island retreat.
- Designed highly effective strategies to enhance overall customer experience; provided top notch service and fulfilled requests for 48 guests.
- Associated duties included management of financial operations, human resource services and marketing campaign creation.
- Directed daily restaurant operations; identified inefficiencies and streamlined processes to improve performance.
The Ritz-Carlton, Sarasota, FL 2014-2015
Bartender, Jack Dusty
- Provided excellent customer service throughout daily operations, key to promoting satisfaction and customer retention.
- Leveraged food and liquor expertise to resolve inquiries and make individualized recommendations.
- Strategically upsold menu items, key to driving company revenue.
Rancho Notorious, Aruba, Caribbean 2013 2014
General Manager
- Demonstrated top notch leadership and hospitality skills while overseeing daily operations on an island ranch.
- Facilitated various activities, including horseback riding and bicycle tours.
- Designed and deployed highly effective marketing strategies to attract new clientele.
- Cultivated positive relationships with guests; delivered excellent customer service and promoted an enhanced experience.
ARAMARK Uniform Services, Tampa, FL 2011-2013
B2B Account Executive
- Utilized strong interpersonal skills to form positive relationships with 500 clients; promoted sales growth and continually increased company revenue.
- Recognized for averaging $450k in annual sales.
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0000 xxxxxx xxxx , xxxx , xxxxx 00000
941-724-5056
abc@xyz.com
Ricoh Business Solutions, Sarasota and Manatee County, FL 2008-2011
School Board and Local Government Account Executive
- Cultivated positive relationships with 180+ schools and government offices; thoroughly analyzed business models and developed individualized strategies to promote growth.
- Continually achieved and surpassed sales goals; sold $420k+ in equipment annually.
TGI Office Automation, Manhattan, NY 2006-2008
B2B Account Executive
- Established and maintained key client relationships; continually drove sales revenue, provided thorough post-sale follow up and promoted customer satisfaction.
- Identified client needs and made knowledge based product recommendations.
Rooms to Go, West Palm Beach, FL 2006-2008
Retail Sales Associate
- Used strong communication skills to successfully deliver excellent customer service, form positive relationships and increase overall company sales.
Education & Professional Development
Coursework Completed, State College Florida Bradenton, FL
High School Diploma, Riverview High School, Sarasota, FL
Sales Training
BAR SMARTS Certified
Food Handler Certification
One Resort Ritz Carlton Recognition in Gallup Survey
2nd Top Producer Ricoh Business Solutions; 2010
3rd Top Producer Aramark Uniform Services; 2012
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