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Yyyyyy x. yyyyyy

5609 Muirfield Court Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx


Executive Profile


High-achieving, goal-focused leader with 20 years of progressive retail experience, including 12 years of executive-level expertise. Committed to delivery of first-class customer service using innovative practices and a positive, friendly demeanor. Tenaciously challenges the status quo to fuel process improvements as it relates to operations management, staffing and service delivery. Strengths include training and development, leadership, strategic planning, collaborative problem solving, critical thinking, business acumen and interpersonal communication, among others. Works diligently in both teams and as an independent achiever to bolster profit levels and attain the utmost in profit. Seeking a role that will allow for career progression.


Selected Highlights


  • Drive Apple s global strategy for training personnel across over 350 retail locations
  • Lead an Apple training team of 100 across the globe, including Instructional Designers, Facilitators and other essential team members
  • Liaise regularly with the Apple team to devise cutting-edge training efforts geared towards holistic personnel development
  • Crafted a planning process for Apple to ensure that trainings supported the company s top priorities; led the brand become World s Most Admired due to its intentional focus on loyalty and service delivery training
  • Singlehandedly created Apple s organization-wide Market Leader Strategy
  • Achieved volume ranging from $7M to $20M total while with Limited Brands; achieved fourth-place ranking within the company for Must Win stores


Professional Synopsis


Apple Inc., Cupertino, CA

Director of Global Retail Training (2010 Present)

  • Craft engaging training content for new products, initiatives, staff orientations and professional development for an employee population of around 40K
  • Direct budget operations totaling $25M across all training efforts
  • Developed and currently utilize an organizational infrastructure that supports global business operations and allows for innovative training
  • Drive production growth, asset quality and BAS/AML compliance measures
  • Create strategies that serve to inform personnel on how to develop in-store learning environments conducive to results achievement


Market Director (2003 2010)

  • Oversaw operations for stores within a region comprised of up to 45 stores and $1B in annual revenue
  • Led the region to achieve peak performance and highest YoY sales, as well as the highest customer service survey results, employee promoter scores and overall metrics
  • Mentored and coached top-tier talent, including many individuals that later went on to become notable leaders across the company
  • Served as the liaison for the Market Support and Field Teams to contribute to efforts including training, service, operations, business, loss prevention and fulfillment, among other vital areas


General Manager (2001 2003)

  • Tackled managerial duties upon receipt of promotion from previously-held Store Leader role; became the third individual company-wide to supervise two stores, one in Dallas and another in Plano, simultaneously
  • Achieved noteworthy annual revenue of approximately $50M across both locations
  • Honored with awards for skills rooted in operations coordination, leadership, teamwork and professional development
  • Acted as a Mentor Leader for new Store leaders and General Managers; focused on industry best practice and corporate objectives

Yyyyyy x. yyyyyy



Limited Brands Structure, Honolulu, HI

District Manager (1999 2001)

  • Ran daily operations for as many as 24 stores across a three-state region
  • Spearheaded all business operations including sales meetings, forecasting, payroll delivery, loss prevention and the development of enticing visual displays
  • Revitalized an underperforming district into a top achiever over the course of six months


Claire s Boutique, Honolulu, HI

District Manager (1998 2001)

  • Tenaciously drove volume for an eight-store territory worth approximately $7M
  • Charged with overseeing duties across all locations; included sales forecasting, hiring, training, workflow development, loss prevention and merchandising efforts


Earlier Experience


District Manager, Wet Seal, Inc., Honolulu, HI, 1995 1998

Director of Stores, Bebe Sport, Honolulu, HI, 1995 1998




Associate of Arts, Merchandise Marketing, Fashion Institute of Design and Marketing

Completed Courses, Fashion Merchandising, University of Xxxxxx-Austin



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