Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include over 10 years of experience successfully resolving inquiries and promoting company services throughout multiple industries. I have effectively applied my skills and knowledge toward ensuring customer satisfaction. To complement this background, I possess strong organizational and negotiation abilities.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

Customer Service Specialist

• Over 10 years of experience providing excellent customer service throughout various industries.
• Possesses strong negotiation skills with a proven track record of ensuring favorable outcome for both company and customer.
• Detail oriented Professional with top notch organizational, interpersonal and leadership abilities.
• Successfully responded to escalated issues and promptly delivered customized solutions instrumental to optimizing client retention.

Frontier Premium; Technical Support Representative 2015-Present

• Use strong customer service skills, coupled with company knowledge, to enhance overall customer experience throughout troubleshooting and sales operations.
• Provide support to internet and FIOs customers; successfully resolving/escalating 20-30 issues per shift.
• Identify customer needs and make technical product/service recommendations accordingly.

ConServe, Fairport, NY; Debt Collector 2014-2015

• Obtained overdue company funds by negotiating re-payment plans with borrowers.
• Managed sensitive account information with utmost confidentiality.

Xerox Affiliated Consumer Services/Verizon Wireless, Webster, NY; Customer Service Rep 2013-2014

• Used strong company knowledge to successfully promote services and products; resulting in increased sales revenue.
• Provided excellent customer service throughout all interactions.
• Resolved inquiries, ensured satisfaction and negotiated to maintain favorable company and client terms.

Direct 2 Market Advertising, East Rochester, NY; Sales Representative 2012-2013

• Successfully increased company exposure by negotiating advertisement size/type.
• Demonstrated strong communication skills throughout daily customer interactions.
• Played key role in optimization of search engine results.

Rochester International Airport, Primeflight Aviation, Rochester NY; Wheelchair Attendant 2010-2012

• Provided excellent customer service while ensuring individuals were escorted to appropriate airport gate.

Previous Positions:

Industry Analyst, Rochester, NY; Telemarketer 2009-2010

ADT Representative, SOS Security Systems, Gates, NY; Sales Representative 2007-2008

Paychex, Inc., Penfield, NY; National Sales Representative 2005-2007

Finger Lakes Disabilities Service Office, Henrietta, NY; Developmental Trainer 2003-2005

Coursework Completed in Human Services, GPA: 3.3, Monroe Community College, Rochester, NY

High School Diploma, Freeport High School, Freeport, NY; 1989

Security Volunteer, The Fathers House, Gates Chili, NY; 2014-Present

Paychex Star Performer Award, Two Time Recipient