Self-motivated Professional seeking a challenging inside sales or hands on technical opportunity.

• Skilled in maintaining 150+ client accounts simultaneously; valued at $7M+.
• Experience driving productivity throughout operations by implementing effective process improvement strategies.
• In depth understanding of successful research and development processes; focused heavily in the ink jet industry.

Scapa, Windsor, CT 2003-2016

Inside Technical Sales/Application Engineer (2009-2016)

• Fulfilled key maintenance position for 160+ accounts valuing $7.2M+.
• Identified areas of weakness and designed various process improvement strategies, resulting in a 10% revenue increase year over year.
• Effectively prospected throughout assigned territory, by utilizing cold calling and networking tactics.
• Utilized SAP and CRM to generate reports to accurately track all order entries.
• Optimized opportunities to generate sales by creating, presenting and following up on customer quotes.
• Developed highly successful scrap program, leading to $200k in additional revenue.

Technical Service Chemist (2003-2009)

• Designed innovative product solutions within the automotive, industrial and printing industries, leading to a revenue increase of $2M.
• Collaborated extensively with sales unit to steer technical projects to on time, within budget completion.
• Conducted thorough post sale follow up to ensure satisfaction and promote client retention.
• Strategically compiled data and generated product data sheets to further educate consumers.
• Ensured adherence to ISO standards throughout daily operations.

InteliCoat Technologies, South Hadley, MA 1986-2003

Product Technologist (2000-2003)

Research Associate (1995-2000)

• Conducted ink jet research, leading to the creation of an award winning heat activated adhesive technology, as well as an entire line of direct-write, water-fast ink jet banner materials, generating $10M in annual revenue.
• Gained valuable exposure to wet chemistry, draw down, lamination and statistical processes.
• Maintained quality control by performing thorough tests and making procedure adjustments as necessary.
• Remained cutting edge throughout daily operations by conducting extensive market trend research and competitive analyses.
• Substantially increased product shelf life by designing innovative plasticizer migration in a scrim vinyl line.
• Utilized knowledge of various raw materials, including urethane, polyurethane dispersion, acrylics and cross linkers, to conduct thorough screening.
• Maintained quality control throughout testing and analysis of pilot coater trials.

Bachelor of Liberal Studies, Westfield State College, Westfield, MA; 1997

Life Saver Award for Best Customer Service, Scapa North America; 2007

CPR-AED Certified; 2008-Present

HazMat Certified

ISO Certified Auditor

Completed Training in: SAP, CRM, Management Audit, Polymer Coating, Experimental Design Formulation and Statistical Control 1 &2

United States Patent # 6,413,590, Curable Ink Jet Coating; July 2, 2003