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Yyyyyy x. yyyyyy

8000 Spring Mountain Road, #2069 Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Systems Administration Systems Engineering Infrastructure Analysis Department Management Compliance

System Infrastructure Modernization Multi-Project Management Strategic Analysis Business Continuity Efforts

Systems Troubleshooting / Repair Security Architecture Server / Security Audits IT Consultations Disaster Recovery


  Dynamic Leader who boasts proven career results, and who makes sound decisions to reflect positively on IT operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.

  Visionary Professional who rises above IT challenges to drive winning outcomes while striving to expand knowledge and stay up-to-date on key IT and security trends via self-study, webinars, seminars, and networking.

  Excellent Communicator who builds synergistic relationships with C-level executives, senior-level management, IT peers, vendors, end users, and clients, and who excels in autonomous and collaborative work exxxxxxironments.


Professional Synopsis


Senior Systems Support Engineer II Venetian Casino Resort, Xxxxxx, XXXXXX 2014 Present


  Capitalize on the opportunity to design and deploy forward-thinking new platforms and enhancements to existing infrastructure, software, and operating systems, including accurately reviewing technical requirements, establishing key project milestones and tasks, and determining level of effort estimates for project completion.

  Deploy and maintain NiX and Microsoft Servers, Storage Arrays, VMware infrastructure, and related technologies.

  Facilitate results-focused troubleshooting and repair of complex computer system issues for Servers, Active Directory, VMware, application services, and end user issues while working within an enterprise exxxxxxironment.

  Drive operations success by continually conducting research on system platforms, architecture designs, services, and standards for up-to-date knowledge of the enterprise computing industry, and further establish and implement policies, procedures, and technologies to ensure security and integrity of the enterprise exxxxxxironment.

  Develop and perform all server and security audits, system backup procedures, and additional recovery processes.


  Expertly performed diverse remediation tasks as related to PCI-DSS compliance.

  Initiated infrastructure-wide file server and directory services auditing program.

  Ensured continued interoperability and compliance of enterprise computing systems.

  Successfully implemented a dynamic server infrastructure for VPN and RSA redesign.

  Served as primary systems engineer on high-visibility for on-time successfully delivery.

  Spearheaded infrastructure and application recovery efforts after a cyber incident in 2014.

  Created documentation related to system configuration, mapping, processes, and server records.

  Personally supported key aspects of system infrastructure modernization and overhaul processes.

  Advised leadership on proof-of-concept projects and presented reports detailing required resources.


Level 4 Technician Systems Engineer Intelligent Technical Solutions, Xxxxxx, XXXXXX 2013 2014


  Strategically steered client-specific technology support, including leading all facets of system maintenance, troubleshooting, and security analysis while building quality client relationships and driving business growth.

  Maintained Windows Server 2008 and 2012, as well as infrastructure components (e.g. DNS, DHCP, Group Policy).


  Co-developed a comprehensive written disaster recovery plan for several company clients.

  Served as a key player in the development of security best practices for company and clients.

  Served as escalation point for complex troubleshooting unresolved by Level 2 and 3 representatives.

  Authored a white paper on the importance of upgrading from Windows XP and Server 2003, including discussing compliance and security regulation implications within a business exxxxxxironment.


Owner Consultant Mimbres Valley Tech, Deming, NM 2011 2013


  Led client hardware / software implementation and upgrades, maintenance, troubleshooting, and security analysis.

  Applied talents in maintaining various server infrastructure components, including DNS, DHCP, and Group Policy.

  Met and / or exceeded industry standards and best practices via analysis, design, or redesign of critical networks.

  Directed systems administration on servers, including monitoring, events analysis, and performance maintenance.


  Personally maintained diverse network configurations (i.e. 1-100 clients, 1-12 servers).

  Delivered strategic IT consulting, project management, and security guidance for clients.

  Successfully maintained Active Directory configurations on Windows Server 2003 and 2008.


Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx


Technical Specialist Zagat Survey, LLC, New York, NY 2010 2011


  Delivered solutions-generating technical support for end users of various software programs (e.g. Microsoft Office, Windows, VPN access, other programs), and maintained key ixxxxxxentory management and AD infrastructure.

  Effectively maintained virtual server exxxxxxironment comprised of five clustered hosts containing ~50 virtual servers.


  Successfully administered SAN with four Disk Array Enclosures (DAE).

  Strategically planned and coordinated seamless upgrades on Windows domain.

  Contributed extensive experience working in maintaining Exchange (2003 / 2010).


IT Consultant Western Advanced Network Solutions, Inc., El Paso, TX 2010


  Led targeted remote and on-site technical support for a diverse clientele of small- to mid-sized community banks, including seamlessly implementing new technologies (e.g. server virtualization, Citrix, proprietary software).

  Efficiently reviewed, analyzed, and reported on system log activity, and successfully addressed any key analogies.


  Exhibited skill in providing critical audit readiness support per federal regulatory guidelines.

  Successfully managed Exchange exxxxxxironments (2003 / 2007 / 2010), including design and setup.


IT Manager First New Mexico Bank, Deming, NM 2005 2010


  Played a vital role in managing LAN of PCs, servers, and printers, including all data and systems backup efforts.

  Coordinated installation and upgrade of 3rd party applications and systems with personnel and outside vendors.


  Proactively identified areas for improvement to optimize infrastructure-specific efficiencies.

  Developed and managed a large-scale annual IT budget and made budgetary recommendations.

  Led ongoing support and resolution of system obstacles with extensive use of Windows Server 2003.


Education & Professional Development


University of Maryland, Adelphi, MD

Bachelor of Science in Information Systems (Minor in Cyber Security Projected 2018)


Microsoft Corporation

Microsoft Certified Professional (2006) Microsoft Certified Systems Engineer 2003 (2008)

Microsoft Certified Solutions Associate 2012 (2016) Microsoft Certified Solutions Expert 2012 (Projected 2017)


International Council of Electronic Commerce Consultants (EC-Council)

Certified Ethical Hacker v9 (Projected 2017)


Technical Summary


OS Platforms

Windows Server 2012 R2 & Earlier Linux (Ubuntu & Red Hat)


Hardware & Software

Printers Servers, Desktops & Laptops Routers Firewalls & UTM Devices

System Center 2012 R2 Suite VMware (ESX, ESXi, Workstation & vCenter)


Protocols, Systems & Standards



Departmental Management / Operations

Regulatory Compliance (GLBA & HIPAA) Gaming PCI DSS

Installations & Implementations IT Infrastructure Analysis


Professional Affiliations


Member, Computer Security Institute (CSI) (Since 2010)

Member, Information Systems Security Association (ISSA) (Since 2011)

Cyber Security Competition Participant, UMUC Cyber Padawans (Since 2012)

Member, Information Security Audit & Control Association (ISACA) (Since 2007)

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