Yyyyyy x. yyyyyy

1702 Bear Creek, Baytown, Texas xxx-xxx-xxxx abc@xyz.com

Clinical Operations Patient Safety Quality Management

Regulatory Compliance Process Improvements Staff Leadership

• Offer strong academic credentials and seasoned management experience in the healthcare arena.
• Solid experience in steering the full range of operations spanning patient safety, quality management, staff leadership, continuous improvement, patient care delivery, infection control, and risk management.
• Excel at devising and implementing clinical, technological, and operational procedures to standardize and expedite workflow, enrich patient care, heighten productivity, and lower patient risks.
• Capitalize on exemplary team-building expertise to strengthen organizational culture and cohesiveness, paramount to achieving mission, vision, and values within forward-driven healthcare facilities.

• Seamlessly partner with healthcare team members to stimulate cooperation, increase quality of care, determine organizational needs, and define goals for rapid attainment.

         Software proficiency includes Microsoft Word, Excel, and Cerner EMR applications.

HCA Bayshore Medical Center / East Houston Regional Medical Center, Sep 2016 Nov 2017

Vice President of Quality, Patient Safety, Risk Management, Infection Control

         As integral member of senior management, team, collaboratively formulated hospital-wide strategic plans to achieve critical goals related to patient safety, performance improvement, quality and risk management, infection prevention, and regulatory compliance.

         Steered constant regulatory compliance as survey contact and coordinator for Joint Commission, CMS (Centers for Medicare & Medicaid Services), and Texas Dept. of Health and Human Services.

         Directed root cause analysis, failure modes & effects analysis (FMEA), Sentinel Event Alerts, process changes, and project management in support of significant patient safety initiatives.

         Enforced Core Measure compliance and directly influenced reduction of hospital-acquired conditions, hospital-acquired infections, and overall mortality and complication indices.

         Championed efforts to improve Hospital Leapfrog grade from C to B .

Memorial Hermann Surgical Hospital, Kingwood, Kingwood, TX, Jan 2009 Sep 2016

Director of Quality, Patient Safety, Clinical Operations, EHR Clinical Analyst 2013 2016

         Spearheaded full-scope clinical operations including Quality Assurance Process Improvement (QAPI) activities, infection control, medical staff peer reviews, trend analysis, and regulatory compliance.

         Delegated tasks to Clinical Operations Manager and three Clinical Coordinators, with full accountability for unit-based hiring, counseling, performance management, mentoring, and team-building.

         Initiated, coordinated, and documented procedures and practices related to Sentinel Events and response, variance reporting, root cause analysis, and safety/quality performance improvement.

         Critically evaluated environment of care management including fire prevention, security, HAZMAT, waste management, emergency preparedness, infection control, and use of medical equipment.

         Functioned as JCAHO survey champion and ensured compliance with state licensure, Medicare certification, and JCAHO accreditation standards.

         Guided organization to achieve outstanding performance ratings on nationally standardized metrics of quality, safety, and patient satisfaction.

         Winner of 2014 Hospital Gold Award from CMS Quality Improvement program.

Continued ►

Page 2 of 2

Clinical Manager, Perioperative Services 2009 2013

         Helmed daily clinical operations within Emergency Department, Inpatient Services, Pre-admission, and Pre-operative and Post-anesthesia care units including staffing/hiring, counseling, team-building, and performance management.

         Orchestrated nurse and physician education during EMR solution implementation and transition.

         Performed extensive cost and variance analysis to result in team consistently meeting or exceeding monthly goals for staff salaries, new products and devices, and ongoing facility growth.

         Played a pivotal role during initial and triannual JCAHO accreditation survey and actively contributed to comprehensive annual reviews of hospital policy and procedures.

         Collaboratively led hospital to win Press Ganey Summit Awards in 2010, 2011, and 2013 for achieving highest levels of patient satisfaction.

Kingwood Medical Center, Kingwood, TX, Aug 2006 Dec 2008

PACU Staff Nurse

         Delivered post-anesthesia nursing care to a wide range of surgical and Cardiac Cath Lab Intervention patients, effectively cared for ventilator-dependent patients, responded to emergency situations, and performed invasive monitoring to ensure optimal patient care.

         Successfully won hospital award for Physician s Choice in 2008.

Northeast Medical Center, Humble, TX, Jul 2004 Aug 2006

Charge Nurse IMCU / SICU

         Supervised team of nurses in critical care setting, while serving as mentor and resource to staff in often complex and/or emergency situations.

Prior Background:

Recovery Room Staff Nurse / Endoscopy Nurse, Cleveland Regional Medical Center, Cleveland, TX, 2004

Charge Nurse / Staff Nurse, Houston Northwest Medical Center, Houston, TX, 2003 2004

LVN / Staff Nurse / Telemetry / IMCU, Kingwood Medical Center, Kingwood, TX, 2001 2003

Staff Nurse / LVN / Medical/Telemetry, San Jacinto Methodist Hospital, Baytown, TX, 1997 2000

Master of Healthcare Administration, West Coast University, Orange County, CA, 2017

BSN, University of Texas at Arlington, Arlington, TX, 2014

ADN, North Harris College, Houston, TX, 2003

Vocational Nursing Program, Lee College, Baytown, TX, 1997

Health Care Quality & Management (HCQM) Certification - ABQAURP

National Association for Healthcare Quality (NAHQ)

ASPAN and ANA

Yyyyyy x. yyyyyy

1702 Bear Creek, Baytown, Texas xxx-xxx-xxxx abc@xyz.com

DATE

HIRING AGENT NAME

TITLE

HOSPITAL NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity in a Healthcare Executive capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

I bring to you a Master s degree in Healthcare Administration, an impressive and significant nursing career, and well-developed expertise in directing the complete breadth of clinical operations within highly progressive hospitals. My proven success in facilitating strict adherence to risk management and regulatory criteria will certainly prove to be an immediate asset to your medical center. To complement these qualifications, I offer a steadfast commitment to achieving optimum efficiency, quality, and safety throughout the patient care continuum.

If selected for an interview, you will find me to be a stellar leader committed to supporting you in achieving your clinical, quality, regulatory, and patient safety objectives through dynamic initiative and managerial expertise. I am confident that I could be an asset to <INSERT NAME OF FACILITY>, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy