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Yyyyyy x. yyyyyy

100 McChesney Ave. #L-0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Dedicated and accomplished Strategic Leader with several years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in working within cross-functional teams and implementing unique processes


Key Competencies


Human Resources Best Practices Higher Education Industry Team Leadership Attention to Detail

Federal/State Regulations Leadership Training HRIS Systems Microsoft Office Suite

Scheduling Employee Relations End-User Software Training Conflict Resolution




Bachelor of Business Administration, Sage College of Albany, Albany, NY (2016)


Courses Include: Human Resource Management, HR Procedures, Methods for People Interaction, and Conflict Resolution, Business law, and Principles of Management


A.A.S., Computer Information Systems, Sage College of Albany, Albany, NY


Professional Experience

Siena College, Loudonville, NY ` September 2013-Present

User Services Specialist-Information Technology Services

  Direct day to day technical HR support operations which includes providing end-user HRIS training, analyzing human resources data, and overseeing HR specific data entry

  Recruit, train, and supervise a group of 30 Student Consultants in addition to diffusing escalated conflicts and managing schedule development


Albany City School District, Albany, NY December 2011-June 2013

Technology Support Specialist

  Facilitated technical logistics within a busy school district which required analyzing and resolving issues related to both hardware/software systems

  Created comprehensive maintenance plans which resulted in reducing system downtime and ensuring all systems receive scheduled maintenance


Keybank, Albany, NY March 2008-December 2011

Helpdesk Support Technician

  Led technical support operations which centered on assisting both corporate and branch users along with working closely with field support staff members during system troubleshooting

  Played a lead role in new employee hiring and orientation, provided individualized coaching and guidance to new team members, and maintained compliance with standardized procedures

Yyyyyy x. yyyyyy

100 McChesney Ave. #L-0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~





Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and human resource system support roles with experience in managing departmental teams, providing training in regard to HRIS systems, and overseeing new hire training/recruiting. In addition, I have strong experience in building positive relationships with both internal and external clients, supporting special projects, and increasing productivity levels.


In addition to my strong work history, I also possess a stellar educational background which includes a Bachelor of Business Administration from Sage College of Albany.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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