Yyyyyy x. yyyyyy

Eager to contribute proven communication, customer service, and leadership talents toward securing an opportunity as an Incorporation Specialist at Accumera.

Account Management ~ Public Speaking / Presentations ~ Business Development ~ Management

Client Relations ~ Documentation ~ Business Administration ~ Databases ~ Report Preparation

         Offer significant skills in project coordination and support, file management, cultivating client rapport, and driving process improvements which boost organizational productivity and reduce expenses.

         Confident, assertive, and methodical with polished interpersonal skills; excel at customer needs analysis and forging productive business relationships with peers, vendors, customers, and leadership team.

         Reputation for business insight, initiative, resilience, and commitment to achieving results.

         Adept at prioritizing and managing multiple concurrent tasks to meet timelines and performance goals.

         Diverse background spans sales, call center operations, recruitment, office administration, collections, training, and marketing.

Muscular Dystrophy Association, Colonie, NY, 2016 to Present

Lead Recruitment Coordinator

         Proactively recruit business leaders in the community to attend and participate in fundraising events.

         Conduct at least 150 calls per day to solicit financial donations and generate leads from referrals.

         Continually exceed donor goals by fundraising between $1.6K and $2.4K per participant.

Amphenol Cables on Demand (ACD), Endicott, NY, 2013 to 2015

Call Center Customer Service Representative / Amazon Vendor Manager

         Congenially and swiftly responded to customer inquiries in a multi-channel blended call center environment to promote ACD product sales.

         Championed account management of up to $25M in sales and proactively identified areas of improvement to facilitate automation and greater efficiency.

         Concurrently and independently balanced demand forecasts, order processing functions, and vendor communications for Amazon accounts.

         Executed outbound marketing campaigns to generate new orders while maintaining customer accounts by accurately inputting order and customer data.

         Partnered with Sales & Marketing in exploring program opportunities and collaboratively steered development and promotion of new products to fuel revenue growth.

         Interfaced with warehouse fulfillment personnel to navigate seamless execution of orders.

Modern Marketing Concepts (MMC), Kirkwood, NY, 2012 to 2013

Sales Representative

         Propelled sales of client products via outbound calls to establish awareness of products among pre-identified targets and maximize conversion to sale.

         Carried out an average of 75 interactions daily with physicians and medical personnel.

         Masterminded entire training and source materials booklet for specific major account and implemented information into MMC s campaigns and scripts.

Continued ►

Yyyyyy x. yyyyyy Page 2 of 2

Professional Experience continued

NCI, Vestal, NY, 2010 to 2011

Customer Service Representative

         Captured and exceeded targets for inbound call handling time by consistently demonstrating tact, persuasiveness, empathy, and resourcefulness to collect on delinquent accounts.

         Achieved 90% average quality assurance score each month, successfully surpassing target by 10%.

         Exceeded utilization target of 85% by repeatedly yielding 95%.

Aflac, Newton, MA, 2009 to 2010

Regional Administrator and Recruiter

         Performed the complete spectrum of recruiting functions encompassing sourcing, relationship-building, phone screenings, face-to-face interviews, checking references, maintaining files, and preparing employment offers.

         Promoted job opportunities via print advertisements, job board postings, job fair and college recruiting registrations, and company web page announcements.

         Exceeded management s expectations by conducting 100-150 outbound calls per day.

         Applied dynamic public speaking skills toward cogently introducing Aflac at 26 career fairs and countless recruiting events.

         Held best retention rates state-wide and continually uncovered new leads via referrals and research.

         Orchestrated travel logistics for applicants when required including accommodations.

BioBridges, LLC, Wellesley, MA, 2009

Manager, Business Development

         Spearheaded business development initiatives by fostering and nurturing productive relationships with clients and candidates in pharmaceutical, biotech and medical device markets.

         Supported human resources by recruiting, screening, and interviewing job applicants.

Oxford Global Resources, Beverly, MA, 2007 to 2008

Account Manager

         Initiated relationships with hiring managers and recruiters to constantly meet 100%+ of sales targets.

         Carried out 150 calls per day on average, performed extensive follow-up to promote and sell Oxford s staffing solutions, and drafted, updated, and maintained contractual documentation.

         Outpaced peers nationwide for achieving and sustaining the highest amount of referrals from managers.

B.S., English

The State University of New York College at Oneonta, 2007

MBA (in progress, one semester remaining)

Keller Graduate School of Management Online

Microsoft Office Suite; Adobe Suites (2007 & 2010), Cambar, CRM, Microsoft GP, Bullhorn

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

Please accept this letter and accompanying resume in application for the Incorporation Specialist position that is currently available with Accumera. In advance, thank you for your time and consideration.

In addition to a solid academic background including an MBA in progress, I offer significant expertise in all facets of customer service, exceptional talents in full-scope administrative operations, and proven abilities in staff training and leadership. My extensive experience across sales, outbound calling, recruitment, and vendor relations capacities certainly indicates my versatility and ability to drive business growth in any environment. To complement these qualifications, I offer outstanding analytical, organizational, documentation, and computer software skills.

As a proactive contributor to your organization, you will find me to be an ambitious professional committed to supporting you in achieving your objectives through razor-sharp communication skills and administrative proficiency. I am confident that I could be a valuable asset to Accumera, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy