Highly skilled and capable Quality Manager with years of proven success in enhancing levels of project implementation efficacy and reducing lifecycle times. Possess vast software quality assurance and testing background in numerous environments such as functionality, compatibility, reliability, usability, installation, security and related methodologies. Spearhead testing of web applications, client-server and network prior to project launch; excel both independently and in teams. Leader in creating and bringing to life QA testing processes, as well as working in a Project Management role to lead both on- and off-shore teams. Personable with a collaborative, can-do attitude and determined mindset. Now seeking a QA or Project Manager role in the telecommunication industry that will allow for leverage of rich work history and varied skill set.

Software Testing Theories & Processes | Strategic Planning | Analytical Thinking | Bug Documentation | Regression Testing

Critical Thinking | Problem Solving | Organizational Skills | Time Management | HP Quality Center | QTP | HP Xxxxxxbile App

HP Openview | loadRunner | Agile & Waterfall Methodologies | Windows OS | MS Office | Active Directory

Clarify | Citrix | McAfee | Oracle | DB2 | Palm OS

         Ensure adherence to all established product quality specifications and requirements for North America

         Prepare pre-FAI, FAI and all other product inspections, as the forexxxxxxst contact for all product quality inquiries

         Serve as a representative for the Quality Team in working with customers and internal CTS or project teams

         Engage actively as a Quality Representative during decision reviews (DRs) across each project lifecycle from start to end

         Work diligently to improve internal quality processes; convey issues or developments identified during quality procedures and offer recommended changes or improvements to management

         Report on all quality activity outcomes and develop standards for developing new products in the future

         Alleviate the presence of mass production risks; liaise with production staff to design, implement and improve upon process control/improvement, testing and inspection methods pre-product launch

         Assess and report on product quality performance and improvement via QC 7 tools, DMAIC, FMEA and 8D

         Collaborate with the Customer Quality Manager at all phases of the Early Warning Process (EWP) and while engaging in Field Performance Report (FPR) functions

         Oversaw testing framework operations to drive seamless performance of defined processes, including application analysis, test strategy development and test case creation.

         Fostered and sustained positive relations with product teams to deliver all automated solutions on time, with quality as the primary focus

         Compiled and reported on metrics for review by automation groups.

         Kept test cases were aligned with functional and non-functional client requirements; assessed test results and suggested solutions accordingly

         Led bug triaging and/or Defect Prevention Analysis using debugging savvy

         Devised test scenarios and data; executed tests, created defect reports; used devices/handsets against customer experience scenarios

         Supervised and guided IT professionals in developing all phases of the project lifecycle for the efforts listed below

         Delivered an account service compensation system that provided over 2.3K Call Center Agents with bonus compensation using a balanced scorecard approach; built and supported the application using Oracle, Java and Control-M

         Developed a sale compensation system used to garner savings by converting customers on the Ebill for CARE team.

         Created the Sprint Zone Dashboard, which allowed customers to activate, manage, customize and troubleshoot Android devices, access Sprint news/proxxxxxxs, as well as discover beneficial apps and entertainment services

         Validated hardware and software capabilities in partnership with the Market Product Planning Team; joined to deliver accurate, timely scheduling for all future products

         Led the customization and commercialization of products for new and existing wireless operator clients; developed requirements for hardware/software, packaging, and application development when launching products with carrier customers

         Kept production process timely by creating and managing product and maintenance schedules for existing product releases; sold over 200K units during first launch week

         Founded and maintained effective working relationships with cross-functional teams at Blackberry, Kyocera, PCD and Dell headquarters

         Also developed fruitful long-term relationships with customers program management, marketing, sales operations, engineering, and customer care teams, along with Offer and Product Managers

         Improved implementation efficacy by shortening the cycle time of product efforts using assessment best practices

         Tended to vulnerabilities using contingency planning during product launches; communicated regular updates to colleagues and senior management specific to risk assessment and xxxxxxnitoring

         Guided go-to-market functions, such as identifying, designing and documenting customer and business requirements

         Managed product post-launch quality improvements with the Quality Account Manager including corrective actions, maintenance releases and project management

         Improved the quality of go-to-market devices to ensure minimal customer issues; maintained clear communication, led ongoing training and delivered execution support for pre- and post-launch devices

         Assessed the small business lifecycle and customer experience across product development channels in partnership with management teams

         Led important new product tests for new requirements and settings, including helping to launch the best 4G devices for Sprint such as the HTC EVO, Hero and Shift

         Authored test procedures and plans for pre-launch devices with attention to both quality and precision; ensured proper implementation of device training programs as well

         Leveraged organizational acumen in coordinating efforts between product development and offshore enterprise test teams

         Used cross-functional best practices to lead customer equipment organizational efforts

         Communicated openly with executive management and external clients to produce both pre- and post-launch device readiness reports

Desktop Support Technician, Sprint Enterprise Solution Center, 2003-2006

Service Technician, IBM, 2002-2003

Operation Analyst, EScreen, 2001-2002

Master of Business Administration, Business Management, Baker University (3.6 GPA)

Bachelor of Science, Computer Information System, DeVry University

Training, Implementing Microsoft Windows 2000 Professional and Advanced Server, Executrain Professional Studies

Training, Implementing Microsoft Windows 2000 Network Infrastructure, Executrain Professional Studies