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Yyyyyy x. yyyyyy

Dynamic Leader Seeking Growth-Oriented Customer Service / Administrative Support Role


2188 141st Avenue Northwest Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Multi-Site Business Operations Leadership Strategic Analysis / Planning Team Building Training / Development

Administrative Business Support Profit / Loss Budget Control Multi-Process Optimization Cost-Reducing Initiatives

Customer Service Needs Analysis / Assessment Trends Tracking Financial Reports Analysis Data / Records Management


  • Top Performer who makes sound decisions to reflect positively on multi-site business operations in alignment with a high-profile company s vision, value, and goals to attain a competitive advantage and generate robust employer growth.
  • Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes.
  • Excellent Communicator who develops synergistic relationships with senior executives, business decision-makers, cross-functional professionals, and customers; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to build strong teams to expand revenue and attain overall objectives.


Professional Synopsis


Joann Fabrics & Crafts, Coon Rapids, XXXXXX 2009 Present


Freight Supervisor (2015 Present)

  • Capitalize on the opportunity to lead forward-thinking store-wide freight operations, including recruiting, training, mentoring, and managing a top-performing direct merchandising and replenishment team to exceed retail objectives.
  • Spearhead solutions-focused store policy compliance achieved by, but not limited to, plan-o-grams, PCNs, and RTVs.


  Ensure 100% ad set occurs to minimize overall unnecessary markdowns.

  Proactively communicate among store management on in-stocks and shrink.


Merchandise Manager (2010 2015)

  • Strategically steered execution and verification of retail store-specific merchandise standards while training and managing a team of 40+ staff and actively ensuring policies were consistently adhered to by associates to meet goals.


  Successfully upheld company s shrink and audit goals.

  Met the company s expectations during a key 4-year timeframe.

  Served as Compliance Lead while operating stores in neighboring states.


Operations Manager (2009 2010)

  • Applied strong leadership talents toward directing fast-paced retail operations, including mentoring and managing a customer service-oriented team of associates, as well as conducting performance management and executing discipline.
  • Coordinated and managed high-volume annual store inventory, and provided inventory support to partner retail stores.


  Personally administered new hires comprehensive orientation and training.

  Expertly monitored store s audit compliance and peer-audited partner stores.

  Cost-effectively monitored payroll and weekly scheduling to control labor expenses.


Linens N Things, Maple Grove, XXXXXX 2006 2009


Group Selling Manager

  • Played a vital role in boosting sales through targeted merchandising, ad events, plan-o-gram integrity, and recovery standards, along with building and sustaining employee productivity to continually achieve superior retail guest services.
  • Contributed skill in resourcefully meeting and / or exceeding retail sales and merchandising goals per store standards.


  Successfully wrote and delivered objective performance reviews.

  Used workflow efficiency to effectively accomplish key tasks on time.

  Drove internet sales, increased PLCCs, and enhanced product knowledge.




Xxxxxx State University, Mankato, XXXXXX


Bachelor of Science in Business Management

Minors in Business Administration & Human Resources


Excellent Professional References Provided Upon Request

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