Results-driven Leader seeking a sales or management role in the food / beverage industry.

• Dynamic leadership skills with a proven track record of meeting objectives and exceeding expectations.
• Strong knowledge of the food / beverage industry acquired throughout extensive hands-on experience.
• Top notch interpersonal communication abilities, key to forming positive relationships and ensuring overall client satisfaction.
• Skilled in leading high-performance teams, conducting in depth training and monitoring productivity.

Enterprise Car Rental, Las Vegas, NV | Henderson, NV 2015-Present

Manager Assistant

• Acquire strong leadership skills throughout hands on management experience and extensive training.
• Oversee daily operations within multiple fast-paced branches.
• Deliver high quality customer service, key to ensuring satisfaction and promoting repeat clientele.
• Monitor performance of team members; ensure on time completion of car preparation.
• Demonstrate excellent organizational abilities while accurately tracking all check ins and drop offs.
• Conduct thorough post-rental follow-up to ensure overall customer fulfilment.
• Continually implement innovative strategies to promote additional services and boost company sales.
• Consistently recognized for meeting and exceeding customer service objectives.
• Devise strategic plans / forecasts.
• Leverage strong communication abilities to resolve issues and address complaints.
• Perform in depth training for team members and management, focusing on quality control, customer service and professionalism.
• Heavily involved in team building initiatives, including recruitment and interviewing.

Applebee s, Kalamazoo, MI 2013-2014

Line Cook

• Successfully prepared food in a timely manner within a fast-paced restaurant.
• Ensured accuracy throughout completion of all assigned tasks.
• Maintained compliance to food safety and sanitation regulations.
• Demonstrated strong leadership abilities while providing in depth training for team members.
• Continually recommended processes to increase efficiency throughout all daily operations.

Light Group, Las Vegas, NV 2012

Promoter / Host

• Created highly effective marketing campaigns to significantly increase nightclub exposure.
• Recognized for acquiring 200+ additional patrons.

Hooters Restaurant, Las Vegas, NV; Line Cook 2010

Buffalo Wild Wings, Novi, MI; Line Cook 2008

Bachelor of Science in Business Management, Western Michigan University, Kalamazoo, MI; 2014

Project Leadership Course