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Yyyyyy x. yyyyyy

- 701 Legacy Dr Apt 1523 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Applications Development Manager (Information Technology)


Qualifications Profile


    Highly self-motivated and results-driven professional with more than 14 years providing sales and customer service mostly in the retail and hospitality industries with the last 3.5 years providing applications development oversight as a Product Owner in the IT industry.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Project Progress Documentation

    Project Budget Administration

    User Acceptance Testing

    Post Project Support & Review

IT Service Management

    Account Management

    Customer Service Management

    Relationship Management (Customers, Software Developers, & IT Vendors)

    Application Development & Prototyping

    Data Conversion & Integration

    Application Production Planning, QA & Control

    Process/Workflow Improvement

    System User/Administrator Documentation

    Staff Supervision & Training

    IT Development Records & Document Management

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Pearl Technology Holdings (Pearl Solutions) Ÿ Xxxxxx, XXXXXX

Product Owner - Web-Based Software Application Jun 2012 Present

    Managed applications development targeting car dealerships enabling them to rapidly price their new car inventory with current manufacturer rebates in a matter of minutes.

    Implemented the application with proper user and administrator training, account management, and technical systems configuration, supervising Account Managers and Support Reps for "hands-on" system installation.

    Address and resolve customer issues, escalating support issues that require a higher degree of technical expertise

    Work with the company owner and application developers on product development, bug fixes, and enhancements, diagnosing data feeds from the clients' computer systems both remotely and onsite.

    Collaborate with various IT vendors, building and nurturing professional working relationships with them.

    Develop and produce training documents, as well as user and technical manuals ensuring that all application products are implemented correctly.

    Respond to client calls and emails daily, providing periodic reports to executives on client and status updates.

Implementation Manager

    Reported directly to the VP - Operations and tasked with the "virtual" installation of multiple software packages across more than 2000 car dealerships.

    Supervised up to 30 direct reports (mostly personally hired) in positions such as Enrollment Specialist, Data Analyst, Quality Assurance and Training, both on-site and remote.

    Developed numerous installation processes and worked with supervisors to ensure their teams were on track to deliver proper installation for specific software products in various platforms.

    Escalated issues directly with the client and traveled to onsite installation to provide support or process product cancellations.

    Oversaw daily streams of data flow from dealers systems through the company and onto their websites, and maintained professional relationships with 3rd party vendors to ensure data flow remained uninterrupted.

    Worked directly with in-house developers and vendors to ensure proper polling, receiving, loading, mapping and exporting of data to client's satisfaction.

Integration Supervisor / Data Analyst

    Accessed and worked on dealership data through an FTP site, converting data into MS Excel format for comparative spreadsheet development against a verification form provided by the client.

    Customized data mappings and conversions of client data in the required format for analysis in the company systems.

    Collaborated with clients via phone/email/face-to-face to ensure system data was displayed correctly.

    Addressed trouble tickets for any post-install data changes, resolving application issues and escalating them as needed.




Yyyyyy x. yyyyyy

- 701 Legacy Dr Apt 1523 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)




Chili s Grill & Bar Restaurant Ÿ Xxxxxx, XXXXXX.

Key Employee, Trainer, Bartender, Server Jan 2007 Jun 2012

Shady Oak Barbeque and Grill Ÿ Xxxxxx & Arlington, XXXXXX

Assistant General Manager Apr 2003 Jan 2007

Ultrak, Inc.Ÿ Lewisville, XXXXXX.

Senior Sales Representative (Inside Sales) Oct 2003 Oct 2004

Stream International Ÿ Carrollton, XXXXXX.

Senior Sales Representative (Inside Sales) Sep 2002 Mar 2003




    B.S. in Business Administration


    General Studies and Human Nutrition

TEXAS A&M UNIVERSITY Ÿ College Station, XXXXXX (1997 2000)

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