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Yyyyyy x. yyyyyy
- 701 Legacy Dr Apt 1523 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Applications Development Manager (Information Technology)
Qualifications Profile
Highly self-motivated and results-driven professional with more than 14 years providing sales and customer service mostly in the retail and hospitality industries with the last 3.5 years providing applications development oversight as a Product Owner in the IT industry.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Key Expertise
Project Management
Concurrent Project Management
Systems/Business Needs Analysis
Project Progress Documentation
Project Budget Administration
User Acceptance Testing
Post Project Support & Review
IT Service Management
Account Management
Customer Service Management
Relationship Management (Customers, Software Developers, & IT Vendors)
Application Development & Prototyping
Data Conversion & Integration
Application Production Planning, QA & Control
Process/Workflow Improvement
System User/Administrator Documentation
Staff Supervision & Training
IT Development Records & Document Management
MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experience
Pearl Technology Holdings (Pearl Solutions) Ÿ Xxxxxx, XXXXXX
Product Owner - Web-Based Software Application Jun 2012 Present
Managed applications development targeting car dealerships enabling them to rapidly price their new car inventory with current manufacturer rebates in a matter of minutes.
Implemented the application with proper user and administrator training, account management, and technical systems configuration, supervising Account Managers and Support Reps for "hands-on" system installation.
Address and resolve customer issues, escalating support issues that require a higher degree of technical expertise
Work with the company owner and application developers on product development, bug fixes, and enhancements, diagnosing data feeds from the clients' computer systems both remotely and onsite.
Collaborate with various IT vendors, building and nurturing professional working relationships with them.
Develop and produce training documents, as well as user and technical manuals ensuring that all application products are implemented correctly.
Respond to client calls and emails daily, providing periodic reports to executives on client and status updates.
Implementation Manager
Reported directly to the VP - Operations and tasked with the "virtual" installation of multiple software packages across more than 2000 car dealerships.
Supervised up to 30 direct reports (mostly personally hired) in positions such as Enrollment Specialist, Data Analyst, Quality Assurance and Training, both on-site and remote.
Developed numerous installation processes and worked with supervisors to ensure their teams were on track to deliver proper installation for specific software products in various platforms.
Escalated issues directly with the client and traveled to onsite installation to provide support or process product cancellations.
Oversaw daily streams of data flow from dealers systems through the company and onto their websites, and maintained professional relationships with 3rd party vendors to ensure data flow remained uninterrupted.
Worked directly with in-house developers and vendors to ensure proper polling, receiving, loading, mapping and exporting of data to client's satisfaction.
Integration Supervisor / Data Analyst
Accessed and worked on dealership data through an FTP site, converting data into MS Excel format for comparative spreadsheet development against a verification form provided by the client.
Customized data mappings and conversions of client data in the required format for analysis in the company systems.
Collaborated with clients via phone/email/face-to-face to ensure system data was displayed correctly.
Addressed trouble tickets for any post-install data changes, resolving application issues and escalating them as needed.
Yyyyyy x. yyyyyy
- 701 Legacy Dr Apt 1523 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
OTHERS
Chili s Grill & Bar Restaurant Ÿ Xxxxxx, XXXXXX.
Key Employee, Trainer, Bartender, Server Jan 2007 Jun 2012
Shady Oak Barbeque and Grill Ÿ Xxxxxx & Arlington, XXXXXX
Assistant General Manager Apr 2003 Jan 2007
Ultrak, Inc.Ÿ Lewisville, XXXXXX.
Senior Sales Representative (Inside Sales) Oct 2003 Oct 2004
Stream International Ÿ Carrollton, XXXXXX.
Senior Sales Representative (Inside Sales) Sep 2002 Mar 2003
Education
B.S. in Business Administration
UNIVERSITY OF TEXAS AT DALLAS Ÿ Richardson, XXXXXX (2012)
General Studies and Human Nutrition
TEXAS A&M UNIVERSITY Ÿ College Station, XXXXXX (1997 2000)
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