Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

____________________________________________________________________________

Job Title:

Department:

Agency:

Job Announcement Number:

____________________________________________________________________________

Core Competencies

Operations Management, Business Process Improvement, Strategic Planning, Client Development/Retention, Audits, Survey Assessment, Financial Projection Development, Lean Six Sigma, Organizational Development, Change Management, Training, Results-Focused, Leadership, Start-Up Expertise, Organizational Turnaround, Team Building, Mentor, Cross-Functional Team Direction, Program Design, Growth/Profit Development

Microsoft Office (Word, Excel, PowerPoint, Outlook), Lotus Notes

Lean Six Sigma Yellow Belt Certification

Professional Experience

February 2014 Present

The Hertz Corporation

Washington, DC

Hours per Week: 45

Salary: $101,000 Annually

Supervisor: John Mullowney Phonexxx-xxx-xxxx May Contact

General Manager

Based on performance excellence demonstrated in earlier assignments for organization, was promoted to position to lead increase in market share for Hertz/Thrifty/Dollar automobile rental units within DC market; collaborated with stakeholders/other team members in developing sourcing strategies to deliver on-going cost reductions, performance enhancements and overall process improvement. Successfully identify and implement array of process and cost improvements for organizational professional services sourcing activity.

For 30 consecutive months recorded sales that exceeded goals by 25%, based in large part on excellent training of personnel and leveraging best practices initiatives; also conduct regular audits to ensure units are in compliance with organizational standards/guidelines. Author monthly survey feedback reports for organizational management and develop monthly financial presentations for management that discuss current activities as well as planning for future

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actions; maintain full understanding of and currency with Operating Statements for proper utilization of critical information. Utilize excellent business acumen to design/implement array of sales and marketing initiatives that support unit s maintenance of lead over local competition.

Interface with multiple vendors to assess and approve/reject bids, and ensure optimal usage as well as strong controls over all company inventory/assets. Successfully grew service revenues over 18 consecutive months and was recognized by organization with award for Customer Service Excellence.

Work diligently to improve employee performance levels by providing crucial training/development and designing standardized business processes to improve performance while supporting customer service excellence. Continually challenge/mentor personnel and facilitate Ownership Culture among employees that focuses on providing outstanding sales and customer service while meeting personal responsibilities concerning mitigating/remediating customer service issues to ensure positive clientele experiences. Support employee growth/development by developing and delivering specific, documented feedback to each individual on a semi-annual basis. Utilize Labor Planning Tool to maintain effective staffing; over 30 consecutive months successfully reduced staff turnover more than 75% by improving onboarding process and WPI.

January 2013 October 2013

The Hertz Corporation

Greenville, SC

Hours per Week: 45

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Area Manager

Personally selected by management to utilize sales and operational management skills in growing market share at Greenville, SC, and Asheville, NC, Regional Airport locations; tasked with comprehensive responsibilities for utilizing leadership strengths to manage vehicle fleet, meet/exceed profitability goals, achieve customer service targets and train/develop outstanding staff personnel. Championed development of positive culture at Greenville location with resultant achievement of second-highest employee Pulse survey score (4.81), a best-in-class rating within the Carolina s.

Monitored KPIs and authored management reports covering customer service, revenue generation, transaction costs, overtime, fuel collection/costs and vehicle damage collections; also performed Gemba site visits to assist in redeveloping SOPs. Interacted with FBOs and worked with service level agreements to ensure adherence to corporate standards; leveraged the Lighthouse Lean Six Sigma Airport Operations Program to achieve sustainability. Consistently utilized array of identified best practices to increase customer/employee satisfaction and delivery-location profitability improvements with various revenue/cost enhancements.

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January 2011 January 2013

The Hertz Corporation

Charlotte, NC

Hours per Week: 45

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

City Operations Manager

In this assignment was tasked with responsibilities for developing strategic planning focused on growing/ensuring highest levels of customer support and service and facilitating motivation of managers/employees toward delivering exceptional performance; compiled and analyzed wide array of relevant intelligence and input. Ensured continual training for staff in support of developing personnel to capably fulfill multiple workflow requirements; on daily basis developed forecasting/projects for use in decision-making and approved all hourly employee schedules/overtime.

During tenure in assignment, regularly increased customer satisfaction index (NPS) by quickly resolving any customer issues/problems to maintain customer loyalty while still complying with organizational policies; achieved NPS score of 72.2 for unit, which was highest score in U.S. Successfully met tasking to develop/implement two customer service training programs utilized in New England region as well as Chicago-O Hare location; served on task force during 12-month assignment, with directive to improve customer service performance across organization, placing particular emphasis on the Chicago-O Hare location.

December 2002 March 2009

The Hertz Corporation

Hartford, CT

Hours per Week: 45

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Location Manager

Expertly managed daily operations as delineated by General Manager; trained/developed all newly-hire personnel and coached employees on providing highest levels of work performance and customer service. Ensured achievement of proper staffing requirements at all times and on monthly basis conducted customer training for all front-line employees. Collaborated with General Manager on developing daily rental forecasts/projections, prepared weekly Airport Market Share Report, audited weekly payroll for organizational policy compliance and approved payroll/schedules/overtime. Of note: during 2007 successfully reduced staff turnover by 15%, a record-setting retention improvement and a direct result of the success of employee-development and morale-building programs.

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June 1990 January 2000

Trade Winds Citrus Limited

Jamaica, W.I.

Hours per Week: 45

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Operations Manager

Effectively oversaw work performance of 300+ employees; held comprehensive responsibilities for prioritizing assignments to maximize productivity while achieving organizational goals. Designed/facilitated/documented best practices, maintained/improved service delivery quality and held major role in contributing to organization maintaining 80%+ in market share. Developed training programs that motivated/enhanced work performance, including new Operations Manager Training Program.

Also oversaw plant production growth by 80% over two-year time period that resulted in moving unit position within organization to #1; consistently received above-average scores on safety audits and corporate standards. Acknowledged by organizational personnel as knowledgeable resource for other units to consult with to optimize operational assessments and operating profit levels. Continually achieved expense budget objectives, exceeded branch plan and controlled operating losses to below-forecasted plan levels.

Expertly managed array of administrative duties including recruiting/developing employees, establishing development standards/policies/procedures, maintaining all administrative records and transitioning unit to automated payroll system; also oversaw all security guard personnel at four largest organizational units.

September 1990 July 1991

Jamaica Saint Catherine

Jamaica, W.I.

Hours per Week: 45

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

PT Teacher

Performed array of duties as directed by organizational management.

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Education/Training

Sacred Heart University, Fairfield, CT

Master of Business Administration

GPA: 3.2

Semester/Credit Hours: N/A

Name of University, Jamaica, W.I.

Bachelor of Arts, Human Resource Management

GPA: 3.5

Semester/Credit Hours: N/A

Magna Cum Laude Graduate

Institute of Management and Production, Jamaica, W.I.

Associates Degree, Production Management

GPA: N/A

Semester/Credit Hours: N/A

University of Technology, Jamaica, W.I.

Associates Degree, Supervisory Management

GPA: N/A

Semester/Credit Hours: N/A

Villanova University

Master of Science Certificate, Applied Project Management

Knockalva Agricultural College, Jamaica, W.I.

Certificate in Agricultural Science

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

____________________________________________________________________________

Job Title:

Department:

Agency:

Job Announcement Number:

____________________________________________________________________________

I am extremely interested in being considered for the (here, Dan, you would insert the title of the position, as given on the Vacancy Announcement) position currently available with your agency and am submitting my resume for review. I believe you will find my background strongly matches the requirements of this position. In particular, with over 26 years of experience gained in multiple professional assignments I am well-versed in managing operations, meeting standards and guidelines, and achieving objectives.

My educational credits include a Master of Business Administration earned at Sacred Heart University in Fairfield, Connecticut, a Bachelor of Arts in Human Resource Management with Magna cum Laude Honors recognition, and two Associates Degrees, one in Production Management and the other in Supervisory Management. Additionally I hold a Master of Science Certificate in Applied Project Management and a Certificate in Agricultural Science.

During my nearly 14 years with the Hertz Corporation, I have held supervisory/management roles including Location Manager, City Operations Manager, Area Manager and my current assignment as General Manager, with oversight responsibilities for the Washington, D.C. Metropolitan Area. I have successful directed sales efforts that resulted in exceeding goals by 25%; much of this success has been a direct result of levering best practices and process improvements, designing and implementing crucial personnel training initiatives and auditing unit activities to ensure compliance with organizational standards and guidelines. Of crucial importance for supporting the organization s bottom line, I have designed and implemented personnel mentorship and direction of individuals while facilitating an Ownership Culture among employees that fosters a sense of personal involvement in providing the highest levels of customer support and service that supports the well-being and development of the company. I also continually author monthly survey feedback reports for management and develop monthly financial presentations that discuss current activities while supporting forward thinking.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, thank you for your time and consideration.

Professionally,

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