• Dynamic Leader who offers a background in Operations / Program Management, Team Building / Training, Strategic Analysis, Budget Control, Cost-Reducing Efforts, and Accounting, and contributes talent in Technology Integration, Website Development, Inventory Control, Process Improvement, Quality Control, and Compliance.
• Visionary Professional who boasts proven career results, and who can make decisions to rexxxxxxect positively on operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
• Top Performer who rises above challenges to increase revenue, improve efficiency, and drive winning outcomes.
• Excellent Communicator who builds synergistic relationships with senior managers, peers, vendors, and customers; who excels in autonomous and collaborative work environments; and who leads staff with integrity.

Program Manager (2012 2014)

  Capitalized on the opportunity to lead forward-thinking program operations across high-volume test scoring initiatives, including scheduling and managing hundreds of multi-grade level items for the company s largest contracts while cohesively utilizing a top-performing staff ranging from dozens to thousands on a daily basis.

  Drove operations growth by regularly coordinating labor needs / requirements with staffing agency support.

  Developed technological workarounds to compensate for an offshore IT department.

  Recognized for job performance excellence with rapid promotion to Program Manager role.

  Represented the product to departments of education in Xxxxxx, Colorado, and additional states.

  Successfully mastered several high-level program management methods to exceed leadership goals.

Data Monitor (2005 2012)

  Utilized broad scope of industry knowledge and dynamic business acumen toward accurately collecting, tracking, and analyzing large volumes of data regarding quality-focused statewide scoring of key assessments.

  Lowered overall costs and employee turnover by developing unique corrective measures.

  Increased quality control and accountability by revolutionizing key data monitoring processes.

  Spearheaded electronic training guides versus paper-based training to save $100,000+ annually.

Supervisor

  Applied strong leadership talents toward mentoring and managing a top-performing workforce (i.e. seasonal, temporary) in meeting or exceeding objectives, including planning and prioritizing key tasks to achieve goals.

  Successfully upheld an industry-leading 93% retention rate across all trained evaluators.

  Recognized as the only supervisor to bring in 2003 s assessments for the State of Kentucky on time.

  Defined critical scoring standards by working with departments of education in Minnesota, Indiana, and Kentucky, and brought in the Writing Exit Exam for Indiana both on time and under budget for four years.

Campus Library ￨ Bookstore Manager

  Played a vital role in directing fast-paced campus retail operations, including recruiting, training, mentoring, and managing a customer service-focused staff; handling large-scale inventory control; and ensuring seamless operational processes by facilitating accurate accounting, financial recordkeeping, and bookkeeping practices.

  Successfully led the transition from paper-based accounting to computer-based recordkeeping.

  Optimized the bottom line by designing an innovative new website for the Aviation Technology Center.

CompTIA+ ￨ Network+ ￨ Certified Internet Webmaster