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Results-Focused B.S. in Information Technology Candidate who offers a background in Business Systems Analysis, Reporting / Data Analysis, Data / Structure Design, Data Mapping, System Configuration, SQL, Relational Databases, ETL, SDLC, Needs Analysis / Assessment, and IT Troubleshooting; contributes proven talent in Project Management, Team Building, and Consulting; and can translate business requirements into deployable, on-target solutions with a high ROI.
Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on IT operations in alignment with an employer s vision, value, and goals to achieve a significant competitive advantage.
Excellent Communicator who develops synergistic relationships with senior-level management, IT / business teams, regulatory agencies, and customers; who can lead interdisciplinary teams by example and with integrity; and who serves as a mission-focused collaborator with a reputation for delivering projects ahead of schedule and within budget.
Senior Business Analyst
Capitalize on the opportunity to communicate business needs to the RxClaim programming staff, analysts, and customer service professionals to design and develop forward-thinking enterprise-level solutions in alignment with key objectives.
Develop system s project documentation, including formal proposals, feasibility studies, UML requirements specifications, use cases, design formats, system test cases, design documents, requirements traceability documentation, and testing plans.
Support wide-ranging Medicare clients with live production issues, configurations, conversions, and enhancement solutions.
Led client counseling on use of business systems, including advanced functions and productivity enhancements.
Technical Account Manager ￨ Business Analyst
Strategically steered prompt resolution of operational issues and escalated challenges as necessary for assigned clients.
Directed objective client counseling on the effective use of business systems, including instructing users on advanced functions and productivity enhancements on the QNXT application, and further communicated needs to the QNXT programming staff, other analysts, and customer service team with the goal of developing enterprise-level solutions.
Proactively liaised among clients to address issues and served as liaison between other departments and divisions.
Contractor ￨ Business Analyst
Utilized broad scope of industry knowledge toward driving client support success by analyzing issues and providing prompt resolution via corrective steps, as well as facilitating requirements development sessions and design walk-throughs.
Cohesively developed diverse project documentation (i.e. formal proposals, feasibility studies, UML requirements specifications, use cases, design formats, system test cases, design documents, requirements traceability documentation and testing plans).
Developed high-level gap analysis for data migration to optimize operational efficiencies.
Senior Process Expert ￨ Business Analyst
Spearheaded third-party vendor support by analyzing and resolving user issues, along with participating in functional design walk-throughs with vendors and programmers to ensure they met stakeholders expectations, and further conceptualizing and developing high-level gap analysis and transforming to comprehensive functional requirements for key data migration.
Developed project documentation, including formal proposals, procurement processes, and responses to RFPs, as well as feasibility studies, UML requirements / specs, use cases experience, design formatting, and system test cases for UAT and SIT.
Developed design documentation and requirements traceability documentation in alignment with technical goals.
Delivered high-quality client support by carefully analyzing user issues and resolving them by providing corrective steps and / or appropriate services support, and led requirements development sessions and functional design walk-throughs.
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Senior Implementation Analyst
Drove IT success by effectively supporting all new applications and technology implementations, including accurately documenting business and system process procedures via industry-standard process flows and charting techniques
Led the development of SQL programming and / or stored procedures for Access Database and Crystal Reports.
Continually participated in process improvements, optimization initiatives, and data analysis functions.
Senior Business Systems Analyst
Maximized business systems operations by developing Electronic Data Interchange project documentation (i.e. formal proposals, feasibility studies, requirements specs, EDI testing plans) and ensured solutions met quality or regulatory standards.
Collaborated with Trading Partners to gather and analyze business requirements and interpret business needs and issues to design results-generating solutions for EDI direct connections to Great-West Life & Annuity.
Accurately resolved connection issues and data feeds with Trading Partners and Great-West Life & Annuity.
Completed components ahead of time and within budget despite severe budget constraints for a Facets configuration and systems conversion project for Great West Life & Annuity clients, and further worked with clients to gather and analyze business requirements and interpret core business needs and issues to design productivity-focused solutions.
ELINT ￨ Systems Analyst
Demonstrated strong professional knowledge in the design and authoring of comprehensive training courses in ELINT analysis, including leading targeted presentation of training to customers to meet and / or exceed specific business goals.
Executed off-line analysis of electronic intelligence, and reported findings in national products and performed data analysis.
Co-wrote revisions of SIGE-4810 and SIG-2830 research and design.
Senior Consultant ￨ Data Analyst
Led quality development of enterprise-level solutions by communicating business needs to the programming staff, other analysts, and customer service team, including ensuring seamless systems conversions by authoring Statements of Work (SOW), data-mapping documents, and data analysis, as well as supporting live production issues, configurations, conversions.
Successfully counseled clients on business systems, including advanced functions and productivity enhancements.
Senior Information Technology Consultant
Applied strong leadership talents toward mentoring and managing a details-driven team of five programmers, analysts, and customer representatives through the development of technical system enhancements, report specifications, and workflow development, including creating SQL programming for Facets custom reports and data analysis using Crystal Reports.
Delivered multiple simultaneous client projects for Facets implementations, conversion, and production support.
Programming Language ￨ Tools: SQL ￨ PL / SQL ￨ SQL Plus ￨ Rapid SQL ￨ MySQL ￨ C / C++ ￨ Cobol
Platforms: HP 3000 / 9000 ￨ UNIX ￨ Red Hat Linux ￨ Windows NT / 2000 / XP / 2008
RDMS: MS SQL Server ￨ Sybase ￨ Oracle 9i ￨ MS Access
Tools: Microsoft Office ￨ Visio ￨ EPIC (Tapestry / Clarity) ￨ QNXT ￨ HSII
Trizetto / Facets 5.x / 5.1 ￨ Robelle Suprtool ￨ Reflections ￨ Toad ￨ Amisys
Crystal Reports (Certified) ￨ Crystal Enterprise Administration (Certified) ￨ MSI
Speedware ￨ EDI ￨ ELINT ￨ TIBCO ￨ MATLAB ￨ Rational ClearQuest ￨ RQM ￨ Clarity
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