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Jessica Russo

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Performance-Driven Manager




  Offer extensive experience in managing broad-scope operations ranging from customer/guest services, business development, sales, event planning/coordination, and brand management through human resources, corporate policies/procedures compliance, administrative, and financial

  Excel in strategically prioritizing, organizing and steering operations to maximize use of resources, optimize productivity and efficiency, control costs, and boost bottom-line results

  Motivating leader who effectively trains, develops, schedules/coordinates, and directs high-performance teams; experience in managing both union and non-union employees

  Dynamic communication and interpersonal relation skills instrumental to productively interfacing with customers, suppliers, executive/senior management team, cross-functional departments, and staff

  Strong work ethic and driven to achieve goals, as illustrated by ongoing employment concurrent with earning Bachelor Degree in Hotel Management

  Proficient in MS Word and Excel; able to quickly learn new systems and software


Professional Background


Assistant Front Desk/Overnight Manager, Doubletree Suites-Manhattan 2013-Present

  Effectively steer front desk, housekeeping and safety operations to ensure world-class guest services; demonstrate commitment to employer in working additional hours/7-days weekly, including weekend and overnight shifts, to meet operational needs

  Oversee both union and non-union employees, with responsibilities ranging from scheduling and assigning duties to supervising and evaluating job performance

  Manage varied accounting-related functions, from processing payroll and hotel payments to performing nightly audits

  Proficiently handle guest reservations and promptly respond to and resolve issues

Front Desk Agent, Wales Hotel-Manhattan 2012-2013

Front Desk Agent, Hilton-Long Island 2011-2012

  Efficiently managed guest check-in/check-out, handled phone reservations/cancelations and processed hotel payments as well as troubleshot issues for timely resolution

  Additionally coordinated employee payroll for processing


Assistant Manager, Four Points by Sheraton 2007-2011

  Recruited to collaborate in managing hotel operations spanning front-desk and guest services through sales, events and financial; awarded Employee of the Month

  Partnered with sales team in coordinating accommodations for large groups and events

  Consistently ensured compliance with corporate brand standards


Shirt Manager/Head Cashier, CVS Pharmacy 2002-2007

  Entrusted with managing store opening and closing procedures as well as balancing daily register receipts/deposits

  Successfully built, coordinated and led team of 10 staff to maximize productivity and efficiency in delivering quality customer service; personally addressed escalated customer issues to ensure prompt response and optimal satisfaction




Bachelors Degree in Hotel Management, NYIT-Old Westbury, NY; 2011

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