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Jessica Russo
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Performance-Driven Manager
Profile
Offer extensive experience in managing broad-scope operations ranging from customer/guest services, business development, sales, event planning/coordination, and brand management through human resources, corporate policies/procedures compliance, administrative, and financial
Excel in strategically prioritizing, organizing and steering operations to maximize use of resources, optimize productivity and efficiency, control costs, and boost bottom-line results
Motivating leader who effectively trains, develops, schedules/coordinates, and directs high-performance teams; experience in managing both union and non-union employees
Dynamic communication and interpersonal relation skills instrumental to productively interfacing with customers, suppliers, executive/senior management team, cross-functional departments, and staff
Strong work ethic and driven to achieve goals, as illustrated by ongoing employment concurrent with earning Bachelor Degree in Hotel Management
Proficient in MS Word and Excel; able to quickly learn new systems and software
Professional Background
Assistant Front Desk/Overnight Manager, Doubletree Suites-Manhattan 2013-Present
Effectively steer front desk, housekeeping and safety operations to ensure world-class guest services; demonstrate commitment to employer in working additional hours/7-days weekly, including weekend and overnight shifts, to meet operational needs
Oversee both union and non-union employees, with responsibilities ranging from scheduling and assigning duties to supervising and evaluating job performance
Manage varied accounting-related functions, from processing payroll and hotel payments to performing nightly audits
Proficiently handle guest reservations and promptly respond to and resolve issues
Front Desk Agent, Wales Hotel-Manhattan 2012-2013
Front Desk Agent, Hilton-Long Island 2011-2012
Efficiently managed guest check-in/check-out, handled phone reservations/cancelations and processed hotel payments as well as troubleshot issues for timely resolution
Additionally coordinated employee payroll for processing
Assistant Manager, Four Points by Sheraton 2007-2011
Recruited to collaborate in managing hotel operations spanning front-desk and guest services through sales, events and financial; awarded Employee of the Month
Partnered with sales team in coordinating accommodations for large groups and events
Consistently ensured compliance with corporate brand standards
Shirt Manager/Head Cashier, CVS Pharmacy 2002-2007
Entrusted with managing store opening and closing procedures as well as balancing daily register receipts/deposits
Successfully built, coordinated and led team of 10 staff to maximize productivity and efficiency in delivering quality customer service; personally addressed escalated customer issues to ensure prompt response and optimal satisfaction
Education
Bachelors Degree in Hotel Management, NYIT-Old Westbury, NY; 2011
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