Experienced Customer Support Professional with several years of experience in operations and administrative roles with a demonstrated history of improving operational processes. Experienced in responding to clients within a variety of environments, diffusing escalated customer service issues, and implementing streamlined operating processes. Equipped with a significant ability to lead administrative operations along with building strong rapport with others.

Customer Service & Support Appointment Scheduling Training/Coaching Microsoft Office Suite

Administrative Support Microsoft Office Suite Attention to Detail Customer Retention

Operational Process Improvement Oral/Written Communication ACSS, MTAS, InfoManager, UPLINK

  Directed day to day customer service logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Designed and implemented innovative customer service strategies, responded appropriately to incoming phone calls, and assisted customer with questions regarding billing or account issues

  Played a lead role in several special projects which included a project aimed at handling call overflow in addition to completing an 80-hour leadership program

  Identified and diffused escalated customer service situations, updated patient accounts information, and provided training to new staff members

  Oversaw customer service operations within the organization which included responding to inbound customer calls and updating customer accounts

  Researched and analyzed billing specific issues, maintained an expert level knowledge of product and services, and assisted with escalated phone calls

  Answered and responded to incoming phone client phone calls within a call center environment, researched billing issues, and responded to inquiries related to service and/or equipment

  Identified and resolved equipment issues, assisted Supervisors with escalated calls, and provided coaching/mentoring to new staff members

Additional Experience Includes: Dispatcher, AAA Connecticut Motor Club

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Hiring Agent Name

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and customer service roles with experience in responding to incoming customer phone calls, performing account research, and diffusing escalated customer service situations. In addition, I have strong experience in building positive relationships with both internal and external clients, overseeing new hire training, and improving current operational processes.

Career Highlights Include:

  Identified and resolved equipment issues, assisted Supervisors with escalated calls, and provided coaching/mentoring to new staff members

  Played a lead role in several special projects which included a project aimed at handling call overflow in addition to completing an 80-hour leadership program

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Contact Name

Company Name

Address

City/State/Zip Code

Dear _______________________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy