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Yyyyyy x. yyyyyy

3767 Dows Prairie Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Customer Service Leader


Driven, self-assured and dedixxxxxxted professional with years of proven leadership and customer service expertise. Thrive in a fast-paced work setting, adept in managing multiple tasks at once. Excel independently and in working within a team. Skilled in working to achieve or exceed customer and company expectations. Seeking a role with a service delivery focus that will xxxxxxll on skills gleaned from professional and volunteer background, as well foster opportunities for professional growth.


Core Skills


Operations Management | Customer Support | Sales | Communixxxxxxtion | Planning | Process Improvement | Problem Solving

Time Management | Multitasking | Organization | Critixxxxxxl Thinking | MS Office | Technixxxxxxl Savvy


Professional Synopsis


Soul to Soul Spa | Spa Manager (2015-2017)

         Ensured staff adhered to their respective duties, performance expectations, client service standards and other pertinent guidelines

         Effectively sold a high volume of products and services by delivering superb customer service and using effective upselling techniques

         Monitored daily workflows to promote guest comfort and staff morale; included inventory control, order placement and product organization

         Managed a devoted team; seamlessly scheduled client appointments and maintained a comprehensive client database

         Skillfully managed client requests by accurately anticipating their needs and swiftly resolving complaints as they arose


Bing s | Wait Staff (2015-2016)

         Delivered fast, friendly service to each guest to boost levels of repeat clients; escorted guests to tables to provide menus and take orders

         Confirmed proper order quality and quantity prior to serving; excelled in teams to assist as needed

         Collaborated with colleagues including kitchen staff to serve food and beverages of a high xxxxxxliber that pleased guests; suggested additional item offerings as needed to bolster sales, meet guests and deliver positive service delivery experiences

         Forexxxxxxsted obstacles and corresponding solutions to guarantee sound operations on a daily basis


McDonalds | Crew Member (2013-2015)

         Worked in a high-volume, centrally-loxxxxxxted fast food eatery; mastered all positions and offered break relief to all positions

         Maintained a fast pace during breakfast and lunch rush shifts that exceeded managerial expectations

         Operated the Point-of-Sale system for the dining hall and drive through; fielded high volumes orders with the utmost in precision

         Operated equipment including the grill and deep fryer, usually a two-person job, without assistance

         Trained and mentored new hires on proper sanitation, health and safety protocols and high service standards with a driven, consistent tone throughout so as to set an example

         Always maintained a positive outlook in serving customers and mentoring team members, particularly in high-pressure scenarios




Volunteered in school settings to manage schedules in multiple schools at differing grade levels

Served on the PTO for five years; assisted on all school functions and fundraisers

Volunteered at Angels of Hope Thrift Store weekly to sort clothing; kept the book area clean and organized

Volunteered at Blue Ox events, working with fellow volunteers in the kitchen


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