Driven, self-assured and dedixxxxxxted professional with years of proven leadership and customer service expertise. Thrive in a fast-paced work setting, adept in managing multiple tasks at once. Excel independently and in working within a team. Skilled in working to achieve or exceed customer and company expectations. Seeking a role with a service delivery focus that will xxxxxxll on skills gleaned from professional and volunteer background, as well foster opportunities for professional growth.

Operations Management | Customer Support | Sales | Communixxxxxxtion | Planning | Process Improvement | Problem Solving

Time Management | Multitasking | Organization | Critixxxxxxl Thinking | MS Office | Technixxxxxxl Savvy

         Ensured staff adhered to their respective duties, performance expectations, client service standards and other pertinent guidelines

         Effectively sold a high volume of products and services by delivering superb customer service and using effective upselling techniques

         Monitored daily workflows to promote guest comfort and staff morale; included inventory control, order placement and product organization

         Managed a devoted team; seamlessly scheduled client appointments and maintained a comprehensive client database

         Skillfully managed client requests by accurately anticipating their needs and swiftly resolving complaints as they arose

         Delivered fast, friendly service to each guest to boost levels of repeat clients; escorted guests to tables to provide menus and take orders

         Confirmed proper order quality and quantity prior to serving; excelled in teams to assist as needed

         Collaborated with colleagues including kitchen staff to serve food and beverages of a high xxxxxxliber that pleased guests; suggested additional item offerings as needed to bolster sales, meet guests and deliver positive service delivery experiences

         Forexxxxxxsted obstacles and corresponding solutions to guarantee sound operations on a daily basis

         Worked in a high-volume, centrally-loxxxxxxted fast food eatery; mastered all positions and offered break relief to all positions

         Maintained a fast pace during breakfast and lunch rush shifts that exceeded managerial expectations

         Operated the Point-of-Sale system for the dining hall and drive through; fielded high volumes orders with the utmost in precision

         Operated equipment including the grill and deep fryer, usually a two-person job, without assistance

         Trained and mentored new hires on proper sanitation, health and safety protocols and high service standards with a driven, consistent tone throughout so as to set an example

         Always maintained a positive outlook in serving customers and mentoring team members, particularly in high-pressure scenarios

Volunteered in school settings to manage schedules in multiple schools at differing grade levels

Served on the PTO for five years; assisted on all school functions and fundraisers

Volunteered at Angels of Hope Thrift Store weekly to sort clothing; kept the book area clean and organized

Volunteered at Blue Ox events, working with fellow volunteers in the kitchen