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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~




Business Professional, with long-term, multi-facetted experience and capabilities, seeking to

utilize Operations Management, Sales, Marketing and Personnel Oversight

capabilities in a challenging assignment



Core Competencies




Merchandising ~ Multi-Unit Management ~ Staff Recruitment and Training ~ Customer Relations ~ Hard/Soft Lines ~ Food Sales ~ Sales Goal Achievement ~ Profit Focus ~ Merchandise/Inventory Control ~ Human Resources ~ Team Direction and Motivation ~ Leadership-by-Example ~ Multitasking



Profile of Qualifications


  Long-term career background in food service retail sector as well as retail management for major U.S. organizations; proven success in spearheading crucial sales activities toward achieving/surpassing goals as well as performing outstanding team development and oversight

  Continually utilize excellence in merchandise and inventory control to drive organizational profitability; adapt quickly to difficult situations and employ outstanding strengths in conceptualizing solutions to complex situations while employing practical and cost-effective strategies

  Skilled in wide array of Human Resources Management functions including making exceptional staff recruitment decisions and providing crucial training toward delivering world-class customer service

  Employed subject matter expertise and strong experiential base to provide outstanding management and direction for eight Sales Managers and 128 employees at various organizational units; successfully recorded sales of $10M

  Acknowledgement of performance excellence by senior management resulted in being tasked to serve as Corporate Trainer; provided important training for 46 Managers as well as mentorship, counsel and direction, placing strong focus on identifying organizational goals and clearly defining company expectations

  Outstanding problem and issue resolution capabilities with critical strengths in conceptualizing solutions to complex situations while employing practical and cost-effective strategies; excellent budget administration capabilities


Professional Synopsis


Cracker Barrel, San Marcos/North Houston/Beaumont/Conroe/Lubbock/League City, TX 2002 Present

Corporate Trainer (2004-Present)

Retail Manager (2002-Present)

District Manager (2004-2005)

         For this multi-unit Texas Region, effectively met multiple, comprehensive management responsibilities covering hard/soft lines and food areas; developed and implemented variety of successful strategies for accomplishing organizational sales goals and multiple initiatives and held comprehensive management responsibilities for 2nd largest volume retail store within organization.

         Insightfully performed multiple Human Resources-related functions including managing staffing activities, recruiting and leading work performance of 16-40 personnel; consistently assured exceptional levels of merchandise/inventory control including achieving organizational inventory management goals 14 consecutive years.

         Management and leadership skills were recognized by executive leadership with the awarding of company Retail Manager of the Year on two occasions

         As District Manager, held operational and sales responsibilities for units in Alexandria, Lafayette, Baton Rouge, Gonzalez, Slidell and Covington, LA, as well as Moss Point and Gulf Port, MS; oversaw contributions of eight Sales Managers and 128 employees recording sales of $10M and continually conducted personnel training that focused on achieving organizational metrics and goals.


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         Selected to serve organization as Corporate Trainer with responsibilities for training individuals to achieve organizational goals as well as gaining in-depth understanding of company expectations regarding performance requirements of Retail Managers; successfully trained and mentored more than 46 Managers.


Sears, Roebuck & Company 1989 2001

Director of Operations/Store Operations Manager, Victoria, TX (1998-2001)

         Selected for this position following exceptional accomplishments in previous assignments with organization; was tasked with directing operations for this $16M retail organization covering soft/hard goods as well as appliances.

         Expertly managed payroll for 168 employees and a $5M+ inventory; oversaw customer service, expenses, stock maintenance and all support activities that included asset delivery, protection, hub organization and receiving teams.

         Utilized strong, insightful experience to recruit, hire, train and oversee outstanding personnel team that provided highest levels of customer-focused service, dependability and knowledgeability; set standards for support team performance and consistently recognized individuals for meeting/exceeding those goals.

         Skillfully identified and resolved crucial problems/issues and shared successes and resolution strategies on regional and national levels; additionally assured attainment of highest levels of security and safety standards.

         During tenure in this position unit was consistently ranked #1 district-wide in in-stock condition, successfully improved delivery operation that resulted in business increases to $1M+ annually, developed crucial expense controls while administering $3.4M budget, and, as the only Manager among 856 Operations Managers to do so, discovered overbilling error that resulted in savings to organization of nearly $1M.

         Maintained inventory recovery rate of .9% for two consecutive years, demonstrating previous inventory recovery rate below 1%; also utilized exceptional counseling and mentoring approach to reduce employee turnover by 38% and implemented a district-/nation-wide best driving-discipline cost program resulting in a rank of 2nd among 24 units in district, 53rd among 120 in region and 173rd among 856 stores nationally.


Beginning in 1989, served Sears Roebuck and Company in series of increasingly-responsible positions including Sales Manager in San Antonio, TX, and Assistant Sales Manager, Sales Coordinator and Sales Associate in Harlingen, TX. In these assignments gained strengths in recruiting and mentoring sales staff personnel, identifying and meeting customer needs and providing exemplary customer support and service, performing crucial inventory control and assessing multiple factors to assure achievement of all sales parameters and organizational goals.


. Additionally, was a Financial Advisor for Waddell and Reed with responsibilities for selling Mutual Funds as well as Term and Whole Life Insurance.



Education / Training



University of Texas-Brownsville, Brownsville, TX

Bachelor s Degree Coursework in Business Administration

Includes courses from Southmost College and Texas State Technical College


Additional Seminars in Fundamentals of Financial Management, Enhancing Managerial

Effectiveness and Civil Treatment





Tregoe Training

Conflict Management Training



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~








Hiring Agent Name


Company Name


City, State Zip Code


Dear :


I am currently seeking to use my in-depth expertise in broad-based Retail Management in a challenging assignment and am submitting my resume for your review. In advance I thank you for time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include consistent long-term and exceptional performance for major, national organizations in Operations Management, Sales, Merchandising, Multi-Unit Supervision, Staff Recruiting and Inventory Control, among others.


In these roles I have developed skills in such areas as meeting/exceeding sales parameters and goals, staff training to develop exceptional, customer-focused individuals, achieving budgetary controls and expense management and continually identifying and resolving a broad array of daily problems/issues.


Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results, and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.


I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience.







Yyyyyy x. yyyyyy






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