Yyyyyy x. yyyyyy

1100 Sternwheel Avenue ￨ Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Seeking Growth-Focused Web / Computer Development Role

Details-Focused Team Player Committed to Meeting and / or Exceeding Project Objectives

Dynamic IT Specialist who quickly resolves complex IT challenges and adapts to evolving scenarios to reach high productivity levels and ensure seamless technical processes. Ambitious Self-Starter who offers a background in independently achieving winning outcomes due to superior critical thinking skills and attention-to-detail. Excellent Communicator who develops solid relationships with decision-makers, IT teams, end users, and clients.

Career Highlights Include:

  Currently completing studies in ASP.NET MVC, C#, Java Script, and Microsoft SharePoint.

  Rapidly grasping new concepts in web programming to support diverse project initiatives.

  Consistently achieving recognition for high customer satisfaction scores due to job excellence.

  Optimizing job task flow by planning and prioritizing issues for prompt and successful resolution.

  Participating in several key pilot programs, including Microsoft Vista and Avaya IC Chat Software.

  Developing enhanced processes and procedures to support and educate clients in daily operations.

Microsoft ASP.NET MVC ￨ C# ￨ Java Script (Studies in Progress)

Microsoft SharePoint Advanced Management ￨ Advanced Solutions (Studies in Progress)

-Projected to Register & Sit for Microsoft Certification Exam (MCP or MCSD) Upon Completion of Studies

A+ Certified Professional IT Technician (No. COMPxxx-xxx-xxxx)

Computer ￨ Electronics Specialist Diploma (4.0 GPA)

-Digital and Analog Electronics, Electrical Theory, Computer Software / Hardware & Assembly Language

Microsoft Access 2002

-Creating and Supporting Databases, Forms, Queries & Macros

Windows XP Professional

-Implementing and Supporting Windows XP Professional

Microsoft Visual Basic 6

-Mastering Microsoft Visual Basic 6 Development

Information Technology Specialist

• Capitalized on the opportunity to lead forward-thinking telephone-oriented Microsoft Office products technical support to Aetna employees, including supporting users with broadband and dial connectivity issues, as well as using remote assistance and SMS remote tools to troubleshoot and resolve challenges.
• Exhibited talent in troubleshooting and installing SCCM and APP-V packaged applications.
• Ensured seamless operational processes by restarting Citrix Virtual Desktops for clients.
• Proficiently logged comprehensive service tickets using the ServiceNow platform.

Yyyyyy x. yyyyyy

Page Two ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Information Technology Specialist

• Spearheaded results-focused telephone-based technical support to Aetna employees to assist with Microsoft Office product issues, including supporting remote users with broadband and dial connectivity.
• Recognized for job excellence with selection by management to participate in and complete key projects.
• Contributed skill with remote assistance and SMS remote tools to support troubleshooting and resolution.

Information Technology Specialist (1998 2013)

• Utilized broad scope of IT knowledge toward providing prompt technical support of Microsoft Office products to Aetna employees via telephone, Avaya chat, and email, including demonstrating experience in supporting remote users with broadband and dial connectivity programs to ensure seamless functionality.
• Optimized administrative / data recordkeeping by logging service tickets via Peregrine / HP Service Center.
• Proactively participated in the company s Windows Vista pilot program.
• Collaborated with management to train new agents on processes.

Email Operations Support (2008 2010)

• Strategically steered use of Active Directory and Microsoft Exchange tools to troubleshoot mailbox issues, including responding to and / or resolving trouble tickets regarding wide-ranging email delivery problems.
• Increased exchange mailbox capacities upon employee requests, and created mass mail distribution lists.
• Demonstrated experience in viewing and restarting Exchange 2007 server backups on failures.

Network Analyst (1997 1998)

• Played a vital role in monitoring Microsoft Mail delivery servers (Mail Transfer Agents) while ensuring smooth-running operational processes by preventing mail backlogs to maintain efficient mail traffic.

Excellent Professional References Provided Upon Request

Yyyyyy x. yyyyyy

1100 Sternwheel Avenue ￨ Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I am currently pursuing rigorous ASP.NET MVC, C#, Java Script, and Microsoft SharePoint studies at IT University Online where I am rapidly grasping new concepts in web programming to support your diverse project initiatives. I am experienced in all facets of software and hardware installation, maintenance, troubleshooting, and support for laptop and desktop computers, and consistently achieve winning project and / or assignment task outcomes due to my superior skills in critical thinking, time management, and attention-to detail.

To complement this experience, please note that I earned a Computer / Electronics Specialist Diploma (4.0 GPA) from the Data Institute / Goodwin College. I am recognized as a CompTIA A+ Certified Professional IT Technician, and also completed studies in Microsoft Access 2002, Windows XP Professional, and Microsoft Visual Basic 6 with Computer Education Services.

Recently, as an IT Specialist with Atos, Inc., I proactively resolved user s IT challenges with Microsoft Office products within a fast-paced telephone-based environment. A sample of my achievements included:

  Troubleshooting and installing SCCM and APP-V packaged applications.

  Delivering remote assistance and SMS remote tools for troubleshooting efforts.

  Ensuring seamless operations processes by restarting Citrix Virtual Desktops for clients.

As this is just an example of my abilities, please refer to my enclosed resume for additional experience in IT specialist and network analyst roles.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

1100 Sternwheel Avenue ￨ Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

As previously discussed, I am a results-generating team player who is currently pursuing rigorous ASP.NET MVC, C#, Java Script, and Microsoft SharePoint studies at IT University Online where I am rapidly grasping new concepts in web programming to support your diverse project initiatives. I can also offer proven experience in all facets of software and hardware installation, maintenance, troubleshooting, and support for laptop and desktop computers.

Please recall that I earned a Computer / Electronics Specialist Diploma (4.0 GPA) from the Data Institute / Goodwin College. I am recognized as a CompTIA A+ Certified Professional IT Technician, and also completed studies in Microsoft Access 2002, Windows XP Professional, and Microsoft Visual Basic 6 with Computer Education Services.

Throughout my career, I have excelled in progressive IT specialist and network analyst roles for high-profile Atos, Inc., Xerox Services, and Aetna, Inc. where I quickly resolved complex IT challenges and adapted to evolving scenarios to reach high productivity levels and ensure seamless technical processes. I also developed enhanced processes and procedures to support daily operations, planned and prioritized issues for optimal workflow, and consistently achieved recognition for high customer satisfaction scores due to job excellence. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

I look forward to hearing a positive response from you, and thank you again for the personal interview.

Sincerely,

Yyyyyy x. yyyyyy