Property management leader with a consistent, proven track record of exceeding performance objectives.

  Exceptional listening, verbal communication and interpersonal skills to build and grow relationships with potential and existing residents, as well as maintenance team members.

  Impeccable judgment and stellar attention to detail skills in order to achieve job goals.

  Adaptable, versatile and flexible to prioritize effectively and proactively resolve problems.

  Proficient with the Windows operating system and Microsoft Office.

Leasing Agent/Specialist, E.B. Raskin Co. Nashville, XXXXXX Aug. 2015-Present

  Perform many assistant manager-type duties at Valley Ridge Apartments, a 178-unit property.

  Build and maintain positive communications with prospective and existing residents.

  Showcase a proven ability to communicate well with individuals from diverse backgrounds and cultures.

  Train, mentor and coach other leasing agents on best practices of operations.

  Educate prospective residents about vacancies, including providing personal tours.

  Collect applications for prospective renters, as well as rental deposits.

  Process new applications and complete lease renewals of existing residents as assigned by the Property Manager.

  Schedule the move-in process, including preparing lease documentation and completing weekly reports.

  Notify maintenance team of any issues, and write work orders and create records in the computer system.

  Demonstrate diplomacy and tact to satisfactorily resolve problems between residents.

Accomplishments:

  Successfully achieved a high closing ratio for new residents.

  Achieved a high retention rate of existing residents.

Deputy Clerk, Simpson County   2003-2011

  Showcased a proven ability to interact in person with members of the general public.

  Issued marriage licenses and finalized the public recording while also collecting taxes from citizens.

  Registered, transferred and renewed vehicles according to county policies and procedures.

Accomplishments:

  Received the highest rating on an annual evaluation for providing exceptional customer service.

Customer Service and Bookkeeping Associate, Bowen Tire Co. 1999-2001

  Communicated effectively with customers to address their billing questions and service requests.

  Created monthly billing statements for larger accounts and collected payment for services rendered and delinquent accounts.

  Prepared payroll for the corporate office as well as daily reports.

Accomplishments:

  Secured one of the highest scores on a report card.

Founder and first President, Boys and Girls Club of Franklin, KY