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Experienced Operations Management Professional with 17+ years of experience within high-stress environments with a strong background in managing vendor relationships and overseeing portfolio operations. Experienced in leading complex projects, implementing unique organizational strategies, and overseeing sales, collections, and credit logistics. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations Management Team Leadership Process Improvement Customer Service

Problem Solving/Critical Thinking Strategy Implementation Portfolio Management

Vendor Management Planning/Scheduling Client Retention Process Improvement

• Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Design and implement innovative strategies aimed at increasing operational revenue and client satisfaction
• Identify and contact potential clients within the territory, identify client needs, and make appropriate product recommendations
• Supervise a team of team members which requires providing both individual and group training along with handling employee relations issues
• Continuously improve profit margins year over year along with increasing net income and building a successful cross-functional team
• CEO Award Winner 2016

• Coordinated the management of a multi-million-dollar portfolio which required leading credit, collections, and bad debt logistics
• Played a lead role in a large-scale credit consolidation which required superior time management and project management abilities
• Instrumental in the building of a successful partnership with a third-party outsourcing company used for collections
• Recognized as the Winner for the Best Credit Performance (6x)

President, Auburndale Estates Homeowner s Association