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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced Operations Management Professional with 17+ years of experience within high-stress environments with a strong background in managing vendor relationships and overseeing portfolio operations. Experienced in leading complex projects, implementing unique organizational strategies, and overseeing sales, collections, and credit logistics. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Operations Management Team Leadership Process Improvement Customer Service

Problem Solving/Critical Thinking Strategy Implementation Portfolio Management

Vendor Management Planning/Scheduling Client Retention Process Improvement


Professional Experience

Veritiv Corporation February 2000-Present

Packaging Equipment Support Manager (2015-Present)

  • Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
  • Design and implement innovative strategies aimed at increasing operational revenue and client satisfaction
  • Identify and contact potential clients within the territory, identify client needs, and make appropriate product recommendations
  • Supervise a team of team members which requires providing both individual and group training along with handling employee relations issues
  • Continuously improve profit margins year over year along with increasing net income and building a successful cross-functional team
  • CEO Award Winner 2016


Credit Manager (2000-2015)

  • Coordinated the management of a multi-million-dollar portfolio which required leading credit, collections, and bad debt logistics
  • Played a lead role in a large-scale credit consolidation which required superior time management and project management abilities
  • Instrumental in the building of a successful partnership with a third-party outsourcing company used for collections
  • Recognized as the Winner for the Best Credit Performance (6x)


Community Involvement


President, Auburndale Estates Homeowner s Association

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