Operations, Administrative and Project Management professional

seeking a challenging assignment

Developing / Enforcing Policies

Payroll / Timekeeping

Meeting Planning / OSHA

Finance / Budgeting Skills

HIPAA Privacy Act Training

Five Star Customer Service

Information Security Awareness

Sexual Harassment Training

Writing and Oral Communication Courses

  In-depth experience in meeting multiple responsibilities including providing project/program management, overseeing the development and administration of multiple contracts and utilizing oral as well as written communication in array of applications

  Additionally highly skilled in developing strong interpersonal relationships including delivery of exceptional customer service, providing team and staff direction and support, and meeting schedules, timeframes and deadlines

  Outstanding strengths in performing data analysis, research and assessment, personnel training and developing/utilizing technical knowledge

  Exceptionally well-versed in use of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook software, Windows 2000/2003/XP, Internet Explorer, Inventory Databases, Medical/VA Databases VistA and CPRS

Purchasing Agent

VA Medical Center Salisbury, Salisbury, NC 2014 Present

         Effectively provide outstanding communication/leadership service while performing multiple purchasing activities for medical equipment/supplies; prior to making purchasing decisions work with multiple vendors of prosthetics/orthotics/surgical devices, durable equipment and delivery/installation services.

         Develop purchase orders as directed by prosthetic representative supervisor, continually ensure accuracy/timeliness of purchase card reconciliations and conduct any needed follow-up to support 30-day closeout.

         Diligently track electronic/manual requisitions, contracts and orders, and interface with vendors, supply technicians, inventory managers and engineers, among others; verify closeout procurement documents, files, records and reports, upload information into tracking system and assure data accuracy to maximize reimbursement, track program-specific information, review reports and research any procurement documentation errors/conflicts.

         Pro-actively assess vendor accounts, continually serve as inquiry response resource, and investigate any customer or vendor issues/problems; manage incoming telephone calls, correspondence or personal visits from Veterans/family members as well as requests from service organizations/clinical staff concerning eligibility and available equipment, services and benefits.

Professional Synopsis continued on Page Two .

Professional Synopsis continued from Page One .

Medical Support Assistant

VA Medical Center Salisbury, Salisbury, MD 2012 2014

         Met customer support needs for over 82,000 Veterans/families/visitors/co-workers; utilized DHCP-VistA to schedule appointments and verify orders.

         Continually employed outstanding interpersonal relationship development skills to resolve complaints/issues; also developed/maintained highly positive relationships with other personnel and consistently utilized positive/cooperative attitude, particularly when involved in oral or written communication, to provide courteous assistance at all times.

         Was strong contributor to successful team work environment that improved productivity/efficiencies, and achieved Automated Data Program (ADP) Security Standards, in alignment with HIPAA requirements.

Program Support Assistant

Quantico National Cemetery, Triangle, VA 2006 - 2012

         Expertly managed work performance of two individuals while meeting multiple responsibilities, including determining Veteran eligibility for burial at Cemetery and collaborating with families on various arrangements as well as handling multiple administrative duties.

         Served as Contracting Officer/Technical Representative Clerk, with duties including tracking/documenting grave liners as well as concrete and ploy liners; also scheduled internments and coordinated activities with media, Funeral Directors, Clergy, representatives of various Veterans organizations and members of the VFW and American Legion, among others.

         Held comprehensive responsibilities for tracking time/attendance, collecting crucial data and developing management reports; also escorted deceased to committal shelter and directed multiple aspects of internment operations.

         Skillfully established program objectives, defined priorities, scheduled work assignments, developed maintenance programs and collaborated with contract personnel to ensure proper maintenance/repairs.

         Represented Cemetery at outreach programs and designed materials for dissemination; utilized automated office equipment to track schedules, draft correspondence and organize funerals.

         Additionally, managed staff training, updated reports/ledgers/databases, met visitors and scheduled various conferences/appointments; provided statistic data needed by Program Analysts to develop monthly/quarterly reports, prepared/maintained internment records, explained policies and documented administrative/customer activities.

Prior to 2006, served the Department of Veterans Affairs Medical Centers in Washington, D.C. as a Dental Assistant; this was preceded with an assignment with the United States Navy in Quantico and Norfolk, Virginia, as a Dental Assistant/Supply Technician

Virginia College, Greensboro, NC; Currently Enrolled

Richard Arnold High School, Savannah, GA

High School Diploma, 1989

Certificate, Combat and Leadership Training, Camp Lejeune, NC, 2002

Certificate, Navy Dental Assistance School, San Diego, CA, 1999

Certificate, Navy Supply School, Meridian, MS, 1996

Date

Hiring Agent Name

Title

Company Name

Address

City, State Zip Code

Dear :

I am currently seeking a challenging Operations, Administrative or Project Management assignment and am submitting my current resume for your consideration. I believe my background and expertise gained in multiple relevant assignments well-position me to provide the highest levels of support, direction and leadership for your organization.

In my current position as Purchasing Agent for the VA Medical Center in Salisbury, North Carolina, I am tasked with meeting a wide array of procurement responsibilities involved with purchasing medical equipment and supplies. In this role I work collaboratively with multiple vendors of prosthetics, orthotics, surgical devices, durable equipment and various delivery/installation services. I develop purchase orders and continually ensure the accuracy and timeliness of purchase card reconciliations, performing any needed follow-up to support a 30-day closeout.

Additionally, I track both electronic and manual transactions/contracts/orders, and work closely with vendors, supply technicians and inventory managers/engineers among others; I am responsible for verifying closeout procurement documents, files, records and reports, tracking program-specific information, reviewing reports and researching any procurement documentation errors or conflicts. I also review vendor accounts, serve as a resource for a wide array of inquiries, investigate any customer or vendor issues/problems, and manage any inquiries from multiple entities and involved parties concerning eligibility and the availability of equipment, services and benefits.

Earlier assignments included Medical Support Assistant for the VA Medical Center Salisbury, Program Support Assistant at Quantico National Cemetery, Triangle, Virginia, Dental Assistant for the VA Medical Centers in Washington, D.C., and Dental Assistant/Supply Technician while serving with the United States Navy in Quantico and Norfolk, Virginia.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.

I am eager to discuss how my qualifications match the requirements for this assignment and look forward to interviewing with you at your earliest convenience. In advance, I thank you for your time and consideration.

Sincerely,

Yyyyyy x. yyyyyy

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