Driven and skilled professional with 20 years of IT experience as it relates to network, helpdesk, desktop, application, computer testing and deployment support. Adept as it pertains to imaging, applying, analyzing, troubleshooting and documenting resolutions. Proven competency in uncovering system requirements and resolving related issues in conjunction with vendors, executives and internal clients. Able to lessen the incidence of time-consuming errors and offer a greater client ROI. Thrives as a leader in fast-paced environments that demand adaptability and strong time management skills. Able to foster and uphold lasting, mutually beneficial relationships with clients at all levels. Seeking a senior-level role that will allow for career growth; specifically targeting Application Provisioning Analyst and Mobile Device Support positions.

OS: Windows NT/2000/XP/Vista/Windows 7/2003 and 2008 Server

HARDWARE: Dell, HP and IBM Servers, tape libraries, storage arrays, HP, Dell, Toshiba, IBM, Lenovo, Dell, HP desktops and laptops, Wyse terminals for WAH, routers, switches, hubs, Netgear, ProCurve, Wi-Fi, Mobile Devices, Sonic Firewalls, Android, Apple, BlackBerry, iOS, Ricoh, Minolta, Canon and Storage Works

APPLICATIONS: Microsoft Office, Windows, Mac OS, PowerShell, LANDesk, VMware, Lotus Notes, Sap, Cisco VPN, Junos Pulse, VNC, FTP, IIS, Symantec Altiris, Back Office, BMCRemedy 7.5, TrackIt, HP Service Manager, USMT MDT LTI ZTI tools, Oracle, Veritas Backup Exec, Symantec EndPoint and Enterprise Encryption, Norton Antivirus, Citrix XenApp, Teradata ODBC, Audio and Video Conferencing, SCCM 2007/2012 Deployment and SharePoint

         Analyze scripting applications in the Client Application Management Portal using waterfall methodology

         Manage relationships with global business executives, application owners and developers to grow their respective applications for scripting

         Leverage quality assurance testing to distribute Altiris across global sites and allow for user access to GSK Enterprise Infrastructure via application installation

         Manage user device and application access to the AirWatch MDM portal for Android and iOS

         Support Global Enterprise, Citrix and MDM user requests and happenings using BMC Remedy ticketing

         Serviced senior executives, doctors and other professionals throughout an upgrade that deployed Windows and MaaS360 MDM devices

         Performed application triage iPads, iPhones, Android and Windows tablets

         Troubleshot connections and access issues to WAH with Wyse terminals

         Tracked all tickets using HPSM for service delivery, asset management and compliance for enterprise applications.

         Configured systems for PXE server and installed laptop and desktop deployments using SCCM 2007

         Drove global, standard and VDI applications for remote users.

         Create images for desktops and laptops for client deployment

         Evaluated over 18 backup servers for Dopaco sites located throughout the U.S. that ran Symantec Backup Exec

         Oversaw daily backups and offsite tape rotation processes

         Utilize Remedy for daily helpdesk tickets and support.

         Entered all site requests using Remedy and SharePoint TeamSites

         Managed SCCM to create images; positioned them with SCCM after packaging to fill user requests

         Troubleshot and resolved issues using Oracle, Sap, Lotus Notes, Firewall and DHCP

         Developed user accounts for AD and Ricoh devices and e-copy accounts; also supported MDM devices in Mobile Iron

         Collaborated with the deployment team to create a virtual lab to test and develop migration processes

         Established and ran a Microsoft Application and Planning tool to assess the user systems and application compatibility for the Window 7 deployment as part of WAIK

         Configured and executed USMT with MDT to copy user files and settings from old computer images onto the new one

         Manage computers and applications in SCCM console and AD client tools

         Managed user accounts in Active Directory; also created OU and added systems

         Handled the global-reaching research, discovery and analysis of over 15K applications in an enterprise network to support development and production of prescription and generic drugs

         Requested owner applications to deliver to packaging personnel

         Provided products OAT to the helpdesk for packaging so that applications were able to advance towards desktop testing

         Performed user acceptance testing and delivered results to Test Engineer

         Controlled a SharePoint inventory database for computers, applications

         Deployed user applications and computers using SCCM 2007

         Provided remote support for domestic and worldwide clients using the LiveVault Agent to backup data to a secure vault or NAS device

         Assessed client needs in downloading and installing a SharePoint portal

         Guided customers in application use and maintenance; also maintained the Microsoft Server, Microsoft Office and Windows

         Continually supported clients and internal users via HP Service Manager; averaged as many as 55 tickets daily and offered a resolution for each using various servers, Sonic VPN, firewalls and the Microsoft Volume Snapshot Service

         Technical Support, Tabernacle International Deliverance Church, 2006-Present

         Infrastructure Analyst, USM Transfield Services, 2004-2009

         Helpdesk Analyst, Dynamic Technology, 2002-2004

         Helpdesk Support, Apex Janitorial Services, 2001-2003

         Lead Helpdesk Support Technician-Quest Diagnostics, System One, 1991-2002

Knowledge Solution Training Courses for Windows 7, Vista and Server 2008 | CompTIA Security | Computer Science

Cisco CCNA Training | Audio and Video Conferencing Certificate | AirWatch | United States Army NCO Officer Training

Telecommunications and Logistic Analyst | ServSafe Certification