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Yyyyyy x. yyyyyy

609 West Oakdale Drive Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


  • Dynamic Leader who offers a background xxxxxx Lendxxxxxxg Management, Retail / Wholesale Mortgage Operations, Loan Underwritxxxxxxg, Client Needs Analysis / Assessment, and Fxxxxxxancial Product Sales; contributes talent xxxxxx Team Buildxxxxxxg / Traxxxxxxxxxxxxg, Committee Leadership, Process Improvement, and Client Relationship Management; and exhibits an ability to see the big picture withxxxxxx evolvxxxxxxg fxxxxxxancial / lendxxxxxxg markets.
  • Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on operations xxxxxx alignment with a company s vision, value, and goals to achieve a significant competitive advantage, and further demonstrates skills with Client Advisement / Consultxxxxxxg, Risk Management, Multi-Project Management, Forecastxxxxxxg / Analysis, B2B Sales, and Regulatory Compliance.
  • Excellent Communicator who builds and sustaxxxxxxs synergistic relationships with C-level executives, fxxxxxxancial / busxxxxxxess professionals, regulatory agencies, vendors, and clients, and showcases a history of leadxxxxxxg teams by example and with xxxxxxtegrity to proactively identify new clients to drive the bottom lxxxxxxe.


Professional Synopsis


Three Rivers Federal Credit Union, Xxxxxx, XXXXXX 2014 Present


Assistant Vice President Mortgage Operations

  Capitalize on the opportunity to lead forward-thxxxxxxkxxxxxxg Mortgage Operations, xxxxxxcludxxxxxxg traxxxxxxxxxxxxg, mentorxxxxxxg, and managxxxxxxg a profit-generatxxxxxxg team of loan support staff, as well as promotxxxxxxg ongoxxxxxxg collaboration between credit union department management on efficiency, operational consistency, and global growth.

  Ensure seamless efforts by coordxxxxxxatxxxxxxg efforts with accountxxxxxxg, customer service, and call center teams.

  Perform as Systems Admxxxxxxistrator for the Lendxxxxxxg QB, FNMA Tech Manager, and Fiserv DNA Specialist.


  Serve as HMDA Officer reportxxxxxxg HMDA annually from QuestSoft mortgage software.

  Recognized as a TRID Implementation Specialist for local realtors and referral partners.

  Cost-effectively manage the credit union s vendors xxxxxxclusive of all operational vendors.

  Perform as Secondary Marketxxxxxxg Coordxxxxxxator for processxxxxxxg, servicxxxxxxg, and underwritxxxxxxg.


First Bank of Berne, Berne, XXXXXX 2012 2014


Assistant Vice President Loan Operations

  Strategically steered a top-performxxxxxxg loan operations staff across loan processxxxxxxg and loan servicxxxxxxg divisions, xxxxxxcludxxxxxxg profitably bridgxxxxxxg the gap between sales and operations to boost bottom-lxxxxxxe results.

  Drove education and best practices for consistent progression by directxxxxxxg monthly sales and operations meetxxxxxxgs, as well as developxxxxxxg and deliverxxxxxxg traxxxxxxxxxxxxg materials to all team members to optimize success.

  Demonstrated specializations xxxxxx Consumer Mortgage, Equity, and Retail and Busxxxxxxess and Agricultural loan product origxxxxxxation and processxxxxxxg.


  Served as Loan Operations Compliance Officer for the bank.

  Xxxxxxitiated a Synergy paperless environment for seamless loan operations.

  Designed and developed a busxxxxxxess plan for a loan operation center s launch.

  Mxxxxxximized risk by coordxxxxxxatxxxxxxg regulatory policies and procedures for compliance.

  Performed as project manager and system admxxxxxxistrator for a Jack Henry 2020 Servicxxxxxxg Platform, as well as servxxxxxxg xxxxxx the same roles for the Ellie Mae Encompass 360 LOS and POS.


STAR Fxxxxxxancial Bank, Xxxxxx, XXXXXX 2008 2012


Mortgage Processxxxxxxg Supervisor

  Spearheaded results-focused busxxxxxxess unit operations for Equity, Retail, and Wholesales mortgage divisions while developxxxxxxg and implementxxxxxxg FDIC- and DFI-compliant policies and procedures to meet goals.

  Led targeted traxxxxxxxxxxxxg, development, mentorxxxxxxg, and coachxxxxxxg to all team members while collectively buildxxxxxxg and sustaxxxxxxxxxxxxg productive relationships with sales staff and executive management team members.

Yyyyyy x. yyyyyy

Page Two (xxx-xxx-xxxx


Professional Synopsis (contxxxxxxued)


STAR Fxxxxxxancial Bank, Xxxxxx, XXXXXX (contxxxxxxued) 2008 2012


Mortgage Processxxxxxxg Supervisor


  Noted as 2010 s HMDA Officer for the bank.

  Consistently exhibited enthusiasm for new mortgage products.

  Achieved 2010 s Outstandxxxxxxg Xxxxxxdividual Performance for company s President s Club.

  Recognized as 2009 s Xxxxxx Area Association of Realtors Affiliate of the Year, as well as achievxxxxxxg status as 2010 s RESPA Lendxxxxxxg Representative.


Follett Software Corporation, McHenry, IL 2007 2009


Software Applications Xxxxxxstructor

  Applied strong leadership and communications talents toward deliverxxxxxxg comprehensive software traxxxxxxxxxxxxg xxxxxxitiatives for all staff and management, xxxxxxcludxxxxxxg recommendxxxxxxg key traxxxxxxxxxxxxg requirements for end users.


  Upheld 98% customer satisfaction survey results for onsite and webxxxxxxar sessions.

  Achieved 2006 s Master Traxxxxxxer Certification and 2009 s WEBEX Traxxxxxxer Certification.

  Successfully expounded upon software, satisfaction surveys, and xxxxxxstructional workbooks.


Pioneer Mortgage, Xxxxxx, XXXXXX 2001 2008


Operations / Sales Manager

  Played a vital role xxxxxx handlxxxxxxg loan origxxxxxxation, credit risk analysis, fxxxxxxancxxxxxxg options, and sales management operations withxxxxxx a high-volume, fast-paced mortgage company to meet or exceed key goals.


  Personally reported directly to the company s president.


Additional Professional Experience


Waterfield Fxxxxxxancial Mortgage Union Federal Savxxxxxxgs Bank 1995 2001


Traxxxxxxxxxxxxg & Development Manager

Additional Roles Held: Underwriter, Team Lead, Processor


Pacific Mortgage 1991 1995


Operations Manager Office Manager


Manhattan Mortgage 1990 1991


Mortgage Loan Processor


Education & Professional Development


Xxxxxx Wesleyan University


Bachelors xxxxxx Busxxxxxxess Management (3.84 GPA)

Associates xxxxxx Busxxxxxxess Admxxxxxxistration


WebEx Traxxxxxxer Certification Master Traxxxxxxer Certification

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