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Management Expert | Proven Leader

Loyal, energetic and hardworking professional with over 20 years of progressive experience. Highly skilled in managing and directing business strategies in a clinical setting, as well as in the restaurant hospitality sector. Skilled in fostering lasting relationships and partnerships. Capable leader in developing valued process improvements. Accomplished mentor with a reputation for boosting revenue, slashing expenses and building driven sales teams. Achiever of success at all levels of operational management including sales, marketing and profit growth. Seeking an administratively-focused opportunity that will allow for leverage of current skills, as well as offer opportunities for career growth in an office setting.

 

Core Competencies

Strategic Planning | Accounts Payable/Receivable | Profit Management & Maximization | Sales Improvements | Customer Service

Supervision & Management | Training & Mentoring | Team Leadership | Business Planning | Marketing & Promotion

Performance Assessment | Interpersonal Communication | Time Management | Organization | Critical Thinking | Problem Solving

 

Professional Background

SWEET TOMATOES | Production Manager (2015 2016)

         Led budgeting and financial management functions, including the development and direction of sales objectives

         Drove quality product production, inventory control accuracy and excellence in facility maintenance

         Trained and guided new hires including management personnel on policies, job duties and customer service protocols

         Organized effective marketing initiatives and community events to build customer base and fuel sales growth

         Coordinated a community event to raise donations for St. Jude Hospital; raised the highest collected amount in the company

         Fueled customer satisfaction by adhering to all corporate standards and effective hiring practices

         Surpassed company targets; honored with a Best 90 Day Overall Guest Satisfaction honor for the district twice in 2016

 

BLACK EYED PEA | Assistant General Manager (2008 2015)

         Carefully directed food purchasing and cost; troubleshot in cases when numbers were out of alignment

         Placed orders, received deliveries, and confirmed accuracy of shipments

         Accurately managed cash during assigned shift including cashier checkouts, daily deposits, change orders and petty cash management

         Processed payroll with timeliness and accuracy

         Effectively trained new crew members and served as a key player in the certification processes

 

MUSCLE MANAGEMENT | Office Manager (1996 2008)

         Coordinated patient appointments, Therapists schedules, and community health fair appointments

         Maintained accurate accounting records and prepared quarterly tax statements; also upheld important health code regulations

         Handled both insurance verification and billing processes with accuracy and attention to detail

 

Education & Credentials

Bachelor of Arts, Business Accounting, University of Houston (Expected graduation 2019)

Associate of Applied Science, Business Management, Lone Star College Cy-Fair

Certificate, General Business, Lone Star College Cy-Fair

Certificate, Human Resources, Lone Star College Cy-Fair

Also certified in ServeSafe

 

Professional & Community Involvement

Member, National Association for Professional Women, Current

Vice President, Collegiate DECA at Lone Star 2012-2013.

Volunteer, Mission of Yahweh, 2010

Also working on the Second Chance Act to restore the rights of convicted felons

 

 

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