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Objective: Host Position at E11Even Miami
Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective w Bilingual
Extensive and progressively responsible experience as a manager in hospitality, fitness, customer relations and sales environments
Excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels
Outstanding blend of organization, prioritization, leadership and interpersonal skills
Proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives within customer-facing roles in a fast-paced environment
Mentor and lead teams by example and with integrity to deliver services excellence
Consistent success is rooted within the concept of quality and continuous improvement
Fully bilingual in English and Spanish
Team Development and Training
Customer Relationship Building
Analytical Problem Solving
Sales and Marketing
Negotiation and Mediation
Strategic Planning and Implementation
In a 2-year project, successfully structured and closed a highly profitable and complex transaction for a client in the financial industry relating to the sale of Financial Bond instruments.
Achieved highest corporate sales position designation after opening the Puerto Rico market and achieving sales volume of more than $3M. Was the youngest to achieve the level of National Marketing Director.
Developed a $25M portfolio of residential properties; assisted first-time buyers with financing.
E11EVEN MIAMI, Miami, FL, 3/2016 present
Provide superlative customer service to ensure enjoyable guest experiences while simultaneously protecting the venue s image, property and licensing.
Practice friendly, effective and courteous communication with guests. Immediately resolve any guest issues or complaints; strive to proactively avoid any negative escalation of any kind.
Continually scan and observe the crowd and the individuals within it, reporting every incident of any size to appropriate managers.
Support management in efficiently executing security instruction.
LA Fitness, Aventura, FL, 5/2015 3/2016
Personal Training Director
Began as a Personal Training Counselor; advanced to Assistant Personal Training Director within the first 30 days and then became Personal Trainer Director within the following 60 days.
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Professional Experience, continued
Actively developed the personal training aspect of this location s operation in sales, membership growth and teams of personal trainers for this large and fast-growing location averaging 20 new members daily and serving a minimum of 2,000 clients each day.
Recruited, hired and trained a highly effective team of Certified Personal Trainers. Established work schedules, reviewed progress and ensured continual customer satisfaction.
Significantly and consistently exceeded monthly sales goals; produced more than $500,000 in training sales in only 10 months time.
Intercontinental Management Solutions LLC, Bogota, Colombia, 1/2006 present
Senior Business Consultant
Serve as an independent international business and finance consultant in a variety of settings as requested.
Provide astute consulting in developing strategic international trade activities in diverse industries including agribusiness, oil, technology, precious metals and international finance. www.imsconsultant.com
Gem Global Management LLC, Miami, FL, 1/2001 1/2006
Real Estate Consultant
Located, secured, remodeled and sold previously distressed single-family homes in the Miami area during the height of the rapid growth of the residential real estate market in the local area. Grew property portfolio to more than $25M in only 5 years.
Developed and maintained an extensive network of high quality contractors to execute all property improvements on schedule and within budget.
Established a training program to teach others how to do the same; assisted in securing project financing.
Security Manager, South Beach Clevelander Hotel, Miami Beach, FL. Supervised up to 200 hotel food service and bar staff in smooth guest services delivery and superior guest satisfaction at this 70 room hotel, restaurant and night entertainment club.
National Marketing Director, National Safety Associates, Memphis, TN. Built an organization of more than 1,000 independent distributors based primarily in Puerto Rico and Mexico to become the company s youngest National Marketing Director. Recruited, trained, developed and supported distributors.
Business Administration study, Miami Dade Community College, Miami, FL
Seamanship, Accounting and Base Administration training, United States Navy, Norfolk, VA
United States Navy
Gained unit leadership role on ship; transferred to land unit as a personnel transition administrator
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