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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 w (xxx-xxx-xxxx w


Objective: Host Position at E11Even Miami

Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective w Bilingual




      Extensive and progressively responsible experience as a manager in hospitality, fitness, customer relations and sales environments

      Excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels

      Outstanding blend of organization, prioritization, leadership and interpersonal skills

      Proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives within customer-facing roles in a fast-paced environment

      Mentor and lead teams by example and with integrity to deliver services excellence

      Consistent success is rooted within the concept of quality and continuous improvement

      Fully bilingual in English and Spanish

Key Strengths

      Customer Service

      Team Development and Training

      Customer Relationship Building

      Situational Flexibility

      Analytical Problem Solving

      Sales and Marketing

      Negotiation and Mediation

      Strategic Planning and Implementation

Key Achievements

         In a 2-year project, successfully structured and closed a highly profitable and complex transaction for a client in the financial industry relating to the sale of Financial Bond instruments.

         Achieved highest corporate sales position designation after opening the Puerto Rico market and achieving sales volume of more than $3M. Was the youngest to achieve the level of National Marketing Director.

         Developed a $25M portfolio of residential properties; assisted first-time buyers with financing.


Career Track


E11EVEN MIAMI, Miami, FL, 3/2016 present


         Provide superlative customer service to ensure enjoyable guest experiences while simultaneously protecting the venue s image, property and licensing.

         Practice friendly, effective and courteous communication with guests. Immediately resolve any guest issues or complaints; strive to proactively avoid any negative escalation of any kind.

         Continually scan and observe the crowd and the individuals within it, reporting every incident of any size to appropriate managers.

         Support management in efficiently executing security instruction.


LA Fitness, Aventura, FL, 5/2015 3/2016

Personal Training Director

         Began as a Personal Training Counselor; advanced to Assistant Personal Training Director within the first 30 days and then became Personal Trainer Director within the following 60 days.



Yyyyyy x. yyyyyy, Page 2 of 2


Professional Experience, continued


         Actively developed the personal training aspect of this location s operation in sales, membership growth and teams of personal trainers for this large and fast-growing location averaging 20 new members daily and serving a minimum of 2,000 clients each day.

         Recruited, hired and trained a highly effective team of Certified Personal Trainers. Established work schedules, reviewed progress and ensured continual customer satisfaction.

         Significantly and consistently exceeded monthly sales goals; produced more than $500,000 in training sales in only 10 months time.


Intercontinental Management Solutions LLC, Bogota, Colombia, 1/2006 present

Senior Business Consultant

         Serve as an independent international business and finance consultant in a variety of settings as requested.

         Provide astute consulting in developing strategic international trade activities in diverse industries including agribusiness, oil, technology, precious metals and international finance.


Gem Global Management LLC, Miami, FL, 1/2001 1/2006

Real Estate Consultant

         Located, secured, remodeled and sold previously distressed single-family homes in the Miami area during the height of the rapid growth of the residential real estate market in the local area. Grew property portfolio to more than $25M in only 5 years.

         Developed and maintained an extensive network of high quality contractors to execute all property improvements on schedule and within budget.

         Established a training program to teach others how to do the same; assisted in securing project financing.


Earlier Experience

         Security Manager, South Beach Clevelander Hotel, Miami Beach, FL. Supervised up to 200 hotel food service and bar staff in smooth guest services delivery and superior guest satisfaction at this 70 room hotel, restaurant and night entertainment club.

         National Marketing Director, National Safety Associates, Memphis, TN. Built an organization of more than 1,000 independent distributors based primarily in Puerto Rico and Mexico to become the company s youngest National Marketing Director. Recruited, trained, developed and supported distributors.




Business Administration study, Miami Dade Community College, Miami, FL


Seamanship, Accounting and Base Administration training, United States Navy, Norfolk, VA


Additional Information


United States Navy

         Gained unit leadership role on ship; transferred to land unit as a personnel transition administrator

         Honorably discharged



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