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Yyyyyy x. yyyyyy

- 7423 River Garden Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


IT Solution Sales ▪ Customer Service ▪ Project Management

Qualifications Profile


    Self-assured, dynamic, and results-driven IT professional with more than 38 years providing high-performance technical sales, customer service, account management, project management, and systems administration in the airline, and technology solutions industries.

-    Provided extensive customer service in the IT sector driving several projects worldwide involving data center installation and moving expensive computing hardware within and across different cities and nations.

-    Detail-oriented, analytical and methodical with critical thinking to resolve complex multi-party project management and systems administration issues.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence across diverse ethnicities.


Key Expertise

Sales Operations

    Customer Service Management

    Multiple Account Management

    Technical Sales Management

IT Operations

    Strategic IT Roadmap Planning

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

Project Management

    Concurrent Project Management

    SDLC Management

    Systems/Business Needs Analysis

    Project Budget Management

    Systems Configuration, Conversion, Migration & Integration

    User Acceptance Testing

    Post Project Support & Review


    Policies & Regulatory Compliance (i.e. HIPPA, etc.)

    Systems Administration

    Bilingual in English & Spanish


    Cloud Computing

    Systems Architecting (Distributed Computing)

    Storage Solutions: EMC Clarion CX/VNX Arrays, Hitachi 99xx, & Sun Systems

    OS: UNIX/Linux, IBM AIX, Sun Solaris, & MS Windows

    Productivity Tools: MS Office


Career Highlights


    Resolved EMC service issues while assisting the EMC sales team attain $12M to $50M+ within 4 years.

    Coordinated and completed all EMC installs and post sales services worldwide for ExxonMobil, including the relocation of ExxonMobil s EMC data center equipment to the Woodlands Campus.

    Chaired quarterly technical service account review meetings with ExxonMobil and EMC service team, as well as quarterly service meetings with ExxonMobil Senior Data Storage Management and other senior personnel.

    Managed a project in securing maintenance contracts valued at $1.5M from 3rd party vendors, collaborating with the sales team that increased Time and Material Revenue of well over $500,000 within 2 years.

    Installed Sun s largest High Performance Computing (HPC) System at the University of Xxxxxx, Austin placing it among the Top 5 HPC Systems in the world.

    Led multi-disciplinary projects worldwide setting up data centers in 11 countries in Asia, South America, Canada, & Africa, collaborating with local and remote export/import business units to facilitate associated construction and movement of sensitive and expensive hardware.

    Steered a 4-man team in installing and repairing computer hardware in remote locations of Southern Argentina and the Amazon regions, leading the South America IT operations in evaluating hardware and software.


career History


United Airlines, Inc. Ÿ Xxxxxx, XXXXXX Service Account Manager 2014 2017

EMC Ÿ Xxxxxx, XXXXXX Service Account Manager 2009 2014

Sun Microsystems Ÿ Xxxxxx, XXXXXX System Support Engineer III 1998 2009

GecoPrakla (A Subsidiary Of Schlumberger) Ÿ Xxxxxx, XXXXXX Sr. Systems Administrator 1988 1998

Storage Technology Corp. Ÿ Xxxxxx, XXXXXX Sr. Field Engineer 1981 1988

Sperry Univac Ÿ Xxxxxx, XXXXXX Customer Engineer 1978 1981


Education & Credentials


    Associates Technical Degree, DEVRY UNIVERSITY Ÿ Dallas, XXXXXX

Professional Training & Certifications

    ITIL V3 Foundation Certified | Oracle Solaris Certified | Solaris 10 Certified | HIPPA Certified.


    Nominated for Systems Support Engineer Stars Program for increased Service Contracts in the year 2000

Affiliation/Community Involvement

    Volunteer: Local Food Bank & Church (2015 2016)


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