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Summary of Qualifications
Award-winning eLearning professional with a strong background developing training platforms.
More than five years of experience in a variety of roles as a Quality Assurance Specialist.
Recognized with the What Works Award in 2013 for delivering stellar innovation.
Honored with the IACET Exemplar Award in 2012 for providing outstanding external training.
Strong knowledge of Learning Management Systems (LMS) and proficient with Microsoft Office Suite and SharePoint; HTML; Articulate Presenter; Zendesk; Moodle; and Avaya Quality Management System.
Areas of Expertise
Content Development eLearning Platforms Quality Assurance
Custom Built Training Portals eLearning Modules Train the Trainer
Blended Learning Standards Development Teamwork/Collaboration
Professional Experience
Quality Assurance Specialist, HoneyHornet Studios Apr. 2014-Present
Assist with the design, development and launch of interactive, web-based portals that are used for learning or marketing purposes.
Develop interactive, eLearning content, including enabling visitors to review eBooks.
Create websites and social media platforms and also leverage Search Engine Optimization (SEO).
Quality Assurance Analyst, Ideal Dialogue Co. July 2014-Apr. 2016
Monitored the customer service performance of call center associates for a major cable provider.
Ensured agents, sales associates and technicians provided accurate and outstanding service to customers in order to boost their loyalty and retain their service.
Chosen to work on special projects that identified agents that consistently earned exemplary evaluations.
Conducted evaluations of individual performance and shared details via reports with supervisors.
Contributed to weekly meetings that analyzed feedback from customers.
Lead Quality Assurance Specialist, Technology Transfer Services Jan. 2011-May 2014
Recognized with the What Works Award in 2013 for delivering stellar innovation.
Honored with the IACET Exemplar Award in 2012 for providing outstanding external training.
Tested eLearning modules, Train the Trainer programs, Android and iPhone applications, simulations and custom-built portals to ensure functionality, usability, compatibility, compliance and instructional effectiveness prior to client delivery.
Played an integral role designing and delivering blended learning solutions to organizations such as ExxonMobil, Southern Company, Colgate and Pearson Learning.
Demonstrated expertise of efficacious training methodologies and principles of adult learning.
Created a set of in-house standards and also contributed to developing an industry-specific wiki.
Identified and resolved issues via telephone, email, chat or online forums.
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