- 8608 Pinnacle Dr.Ÿ Frisco, TX 75033 ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my expertise in retail sales, point of sales operations, front-office customer service, operations support, and administration with more than 23 years in the retail, healthcare, hospitality, financial services, funeral, home improvement, and government public service sectors. I am currently working with the Legacy at Willow Bend retirement community as a Receptionist serving as a PRN when needed, following my work between Re/Max Four Corners and Service First Mortgage as a Director of First Impressions and Receptionist, respectively. For more details, please take a moment to go through my resum .

In leveraging my competencies in sales, administration and customer services, regardless of industry, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustainable customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with the people I work with so vital in generating repeat business, a solid reputation in target markets, and a seamless working experience with colleagues in attaining shared commitments.

I am confident that my extensive experience and personal strengths offer the right mix of qualifications that define me as a suitable candidate for the position, one who can help achieve your objectives as part of your team. Should you need further information, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

Yyyyyy x. yyyyyy

Attachment: Resum

- 8608 Pinnacle Dr.Ÿ Frisco, TX 75033 ( (xxx-xxx-xxxx * abc@xyz.com

Clerical/Administrative Assistant/Receptionist (Healthcare/Medical)

Qualifications Profile

    Dynamic and self-motivated solutions professional in the fields of retail sales, point-of-sale operations, front-office customer service, operations support, and office administration with more than 23 years in the retail, healthcare, hospitality, financial services, funeral, home improvement, and government public service sectors.

-    Strong passion for providing efficient and cost-effect front and back-office administrative support that enable executives and medical practitioners to make sound decisions in meeting business objectives.

-    Exhibit friendly and courteous demeanor that create a pleasant working experience with clients and staff.

    Highly detailed, with analytical and methodical thinking to resolve work issues even under stressful conditions, with or without supervision.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments individually or in a collaborative engagement.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective people management and interpersonal communication skills that forge teamwork synergies with colleagues across multicultural and demographic diversities in achieving shared commitments.

Key Expertise

    Planning & Execution

    Retail Sales Operations

    Customer Service Management

    Operations Management Support

    Fiscal & Budget Administration

    Process/Workflow Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

    Inter-Office Coordination

    Policies & Regulatory Compliance

    Project Management Support

    Medical Billing & Coding

    Immunization Management

    Health Case Management

Administration

    Personnel Administration

    Performance Appraisal

    Staff Supervision & Training

    Office & Facilities Administration

    Records & Document Management

    Bilingual in English & Spanish

Technical

    Apps: WorxHub Operations Software, & Lone Wolf and Back Agent software

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

The Legacy at Willow Bend (retirement community Ÿ Plano, TX

    Serve as PRN as needed, providing patient care support and customer service in managing guests, visitors, resident healthcare practitioners, and elderly patients and their relatives in a retirement home/community.

    Address inquiries over phone and email, welcoming and registering guests/visitors, entering maintenance work orders into Worx Hub, maintaining availability of all forms and supplies, and distributing mail and parcels to intended offices and individuals.

    Oversee in-house and 3^rd party facilities maintenance involving pest control, equipment repairs, plumbing and heating repairs, and routine room cleaning, while ensuring service requests from patients are properly addressed.

    Provide operational and logistics support in conducting fire drills and emergency evacuation, informing and educating residents and guests with procedure and waypoints during real emergencies, and calling 911 as needed.

Re/Max Four Corners / Service First Mortgage Ÿ McKinney, TX

    Worked 4 hours for RE/MAX and 4 hours for Service First Mortgage on a daily basis, serving as first point of contact welcoming staff and visitors to the office, ensuring a pleasant and courteous demeanor, addressing and routing all incoming calls, taking detailed messages as needed, and collecting/distributing U.S. mail and package deliveries to their proper addressees.

    Used Lone Wolf and Back Agent software to input and update new and current market listings, processing realtor commission checks as per broker/realtor contracts, and reviewing all contracts and documents for accuracy prior to obtaining management signatures.

    Assisted agents/loan officers with Spanish speaking clients, managing office supplies inventory, processing company donations to Children s Miracle Network from agent commissions, updating records of loan status and closings on a daily basis for Service First Mortgage, preparing bank deposits, and handling payments for rental properties.

- 8608 Pinnacle Dr.Ÿ Frisco, TX 75033 ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Frisco Independent School District Food and Nutrition Ÿ Frisco, TX

    Built sustainable professional relationships with students and faculty, processing financial transactions and maintaining accurate financial records on a daily basis.

    Ensured compliance with policies, procedures and standards for cleanliness, health, and safety in the cashiering area.

Macy s, Stonebriar Centre Ÿ Frisco, TX

    Provided excellent customer service going beyond corporate service quality standards in meeting sales targets.

    Performed point-of-sale support, operating the cash register, processing payment transactions in cash, credit, checks, and gift cards, and restoring customer confidence in handling merchandise returns/refunds and exchanged.

    Assisted customers in making purchase decision through high-visibility merchandise displays and promotions.

    Worked overnight to organize and maintain merchandise inventory.

Southern Funeral Care Ÿ Riverview, FL

    Provided administrative and clerical support to the Funeral Director that included completing and organizing all pertinent documents and correspondences in staging funeral and cremation services, and arranging for church and home chapel services, as well as other ancillary services to help families and friends cope with the loss of loved ones.

    Performed customer service over the phone, addressing inquiries, and routing calls to the proper office.

    Interacted with grieving families during funeral services, distributing programs, controlling and welcoming guests by the Register Book, and providing office administration and staff supervision in the absence of the Office Manager.

Caban Skin Institute Ÿ Brandon, FL

    Assisted medical skin care practitioners in preparing rooms for patients, administering diagnostic and surgical support and treatment plans.

    Managed biohazard waste disposal, post-surgical removal of sutures, wound dressing and care, charting, biopsies, and infection control.

    Organized and maintained medical records, verifying medical insurance for billing purposes, and arranging/confirming appointments between patients and doctors.

Office Depot Ÿ Tampa Ÿ Orlando, FL

The Flooring Center Ÿ Orlando, FL

Department of Highway Safety and Motor Vehicles Ÿ Vero Beach, FL

Department of Probation and Parole Ÿ Gainesville, FL

Orange County Health Department Ÿ Orlando, FL

Utsey s Naturalizer Ÿ FL

Education & Credentials

    Medical Assistant Diploma, GPA: 4.0, CONCORDE COLLEGE , Tampa, FL (2010)

    Business & General Courses, VALENCIA COMMUNITY COLLEGE Ÿ Orlando, FL (1995)

Training & Certification

    BLS/CPR Certified (until 2018)