- xxxxxx Tall Shadows Ln. Apt. G Ÿ Xxxxxx, VA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Chiropractic Service

Qualifications Profile

    Self-assured, dynamic, and results-driven service professional back by more than 16 years of aggregate experience in customer service, administration, and sales, with the last 4 years providing high-performance patient care and administration in the healthcare sector.

-    Strong passion for delivering outstanding patient care that provide a satisfying experience in fulfilling the healthcare needs of patients while contributing to process efficiencies in the administration of healthcare facilities.

-    Detail-oriented and methodical with critical thinking to resolve health and fitness issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Customer Service Management

    Chiropractic Operations Management

    Service Quality Management

    Relationship Management (Clients, Stakeholders, & the Public)

    Staff Supervision & Training

    Office & Staff Administration

Technical

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook) on PC and MAC

Professional Experience

    Concentrated on nursing a family member (grandmother) in hospice care while taking care of a brother suffering from schizo-affective disorder for more than a year.

    Responsible for bringing patients back into treatment rooms, assessing pain level and current symptoms, setting patient up on EMS, heat or ice, and occasional traction as needed based from assessment.

    Assembled charts for new patients, and performed Foot Levelers foot scan to determine if orthotics were required.

    Created interactive encounters for each provider in Eclipse and entered subjective diagnostic notes for doctors to review prior to treating the patient.

    Provided back-up to front desk as well as administrative support, answering phones, scheduling appointments for new and existing customers, verifying insurance benefits, managing back-office supply, and checking client deposits.

    Recruited and retained staff for training clients as well as counsel gym members on fitness, workouts, health and injury management.

    Designed and executed personalized workout and diet programs targeted at specific health needs of clients.

    Provided front desk and administrative duties such as answering phones, checking members into the system, and assisting members when interested in purchasing merchandise.

    Provided administrative support, answering/routing incoming calls, responding to emails from current clients and prospective students, ordering replenishments for office supplies, and maintaining Excel spreadsheets of various performance metrics.

    Oversaw customer service, maintaining front lobby functions, greeting clients and current/potential students.

William E. Culbertson Real Estate Xxxxxx, VA Administrative Assistant Mar 2012 Aug 2012

Alarm.com Vienna, VA Dealer Sales Administrator Oct 2010 Jan 2011

ITT-Technical Institute Miami, FL Educational Recruiter Dec 2009 Aug 2010

HCA Xxxxxx, VA Patient Registration Specialist Aug 2006 Nov 2008

Society for Human Resource Management Alexandria, VA Classified Sales Administrator Sep 2005 Mar 2006

Express Fair Oaks, VA Sales Associate/Part Time Manager Oct 2004 Jul 2005

NAVY FEDERAL CREDIT UNION Vienna, VA Loan Officer Jul 2001 - May 2004

Education

A.A. in Healthcare Administration, UNIVERSITY OF PHOENIX Tempe, AZ (2013 present, 10 more months)