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Driven, focused, and knowledgeable Operations/Customer Service Professional with 20+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in overseeing daily operations, designing strategies focused on increasing customer/client satisfaction, and leading internal teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations Management Sales/Business Development Process Improvement

Customer Service/Support Cross-Functional Team Management Strategy Development

Team Leadership Report Generation Vendor Management Conflict Resolution

• Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
• Supervise a group of cross-functional teams which includes providing individualized coaching and guidance in addition to handling escalated operational issues
• Oversee the sales/business development department which requires exceptional account management and communication skills
• Ensure individual/group sales goals are achieved, complete staff performance reviews, and coordinate the scheduling of weekly funeral services
• Play a lead role in conducting conflict resolution meetings with team members in addition to managing the recruiting of office staff members

• Coordinated logistics within a non-profit environment which centered on supervising approximately 80 food bank volunteers and overseeing warehouse operations
• Designed and implemented innovative standard operating procedures which improved the volunteer experience, providing training to volunteers, and ensured internal compliance with the American Institute of Bakers process
• Instrumental in the completion of AIB audits, monitored inventory stocking/re-staging, and signed off/documented on volunteer hours

• Facilitated the completion of operations which included stocking merchandise, ordering supplies, and maintaining positive rapport with both suppliers and vendors
• Utilized superior communication and interpersonal abilities to consistently ensure high levels of customer service were provided

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• Completed logistical operations within a manufacturing environment which required assembling parts based on specifications and facilitating monthly meetings
• Worked closely with Engineering teams during the assembly process, supported Quality Engineers as needed, and operated air tools in a safe manner at all times