• Results-driven professional with experience excelling in positions with increasing levels of responsibility across multiple industries.
• Top-notch leadership, organizational and problem-solving abilities.
• Recognized for the ability to streamline process improvement initiatives to significantly increase efficiency throughout daily operations.
• Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.

Leith Acura, Cary, NC 2007-2016

Service Advisor | Warranty Administrator | Service Receptionist

• Recipient of multiple merit based promotions due to strong leadership and organizational abilities.
• Demonstrated strong interpersonal communication skills throughout daily interactions with customers; strategically identified client needs and ensured fulfillment.
• Performed various administrative and financial tasks on-time within a fast-paced office environment.
• Streamlined existing office operations to significantly increase efficiency.
• Exemplified a strong attention to detail while preparing and tracking 100+ daily claims to ensure on-time payments.
• Thoroughly reviewed all data to identify discrepancies; adjusted as necessary.
• Resolved customer complaints / inquiries in a prompt manner.
• Devised accurate financial forecasts; successfully cost out parts, labor, supplies and taxes for vehicle repairs and maintenance.

The Closet Works, Inc., Hatboro, PA 2005-2006

Administrative Assistant

• Fulfilled key administrative support role within a fast-paced office environment.
• Utilized strong communication skills to deliver high quality support, resolve inquiries and handle complaints.
• Thoroughly reviewed financial data to ensure accuracy and calculate labor / material costs.
• Responsible for creating and organizing invoices.
• Used excellent organizational abilities to maintain proper inventory levels.

Vector Marketing, East Petersburg, PA 2001-2003

Receptionist / Recruiting Assistant

• Provided direct support to Sales Manager with various office functions, including call management, maintaining proper office supply levels and business development initiatives.
• Contributed extensively to development of sales promotions and creation of business newsletters / flyers to increase brand exposure.
• Conducted in-depth training for new team members; recognized for assisting in recruitment of 350+ Sales Representatives throughout 3-month period.

High School Diploma, Donegal High School, Mount Joy, PA