Tech Operations Supervisor

  Offer over a decade of experience with Comcast in progressive technical positions; comprehensive knowledge of company services/technologies, policies, procedures, markets, and commitment to delivering world-class service

  Extensive skills in on-premise problem isolation, troubleshooting, repairs, servicing, and installations

  Dynamic communication and interpersonal relation skills instrumental to productively interfacing with customers, staff and senior management

  Self-motivated professional equally effective in leadership, independent and collaborative teamwork roles; experience includes guiding/working with technicians in resolving complex technical issues

  Effectively manage projects/workflow to maximize productivity, efficiency and use of time and resources in time-sensitive environments; sharp decision making and problem solving skills

  Valuable leadership experience with local Fire & Rescue Department, including currently serving as President accountable for full-scope daily operations; recognized with Firefighter of the Year Award (2015) along with Chief s Award (2014) and President s Award (2012)

Comcast 2005-Present

Network Commtech 4 & 5-State College, PA; 2008-Present

  Promoted to assume increasing responsibilities; includes contributing industry expertise, technical knowledge and sharp leadership skills toward providing guidance and support to technicians in isolating, troubleshooting and resolving complex issues

  Proficiently provide on-site servicing of main lines to ensure optimal system reliability; promptly respond to system outages and locate and fix fiber problems

  Efficiently monitor all tools as key strategy in proactively isolating and resolving issues to avert impact on customers

  Consistently complete assigned tickets to meet stringent deadlines and performance goals

Customer Commtech 1-3/Network Commtech 4-Somerset, PA; 2005-2008

  Effectively installed, troubleshot, repaired, and disconnected all lines of service; spanned TV, Internet and phone services for both commercial and residential customers

  Actively interfaced with customers on premises to identify needs, build quality relationships and assure high satisfaction levels

Huntingdon Regional Fire & Rescue-Huntingdon, PA; 2003-Present

President; 2014-Present

Truck Captain; 2015-Present

Engine Lieutenant; 2013-2015

Sergeant; 2012-2013

Firefighter; 2003-2011

  Have successfully progressed through ranks of department in recognition of dynamic performance and leadership qualities to steer full-scope operations, from developing and administering annual budgets and implementing policies and procedures through enforcing bylaws and partnering with municipalities to ensure delivery of quality service

  In additional role of Truck Captain, decisively coordinate response to 911 calls and organize and direct crew members as well as conduct monthly apparatus/tool checks vital to achieving optimal operational readiness for emergency response