Compassionate, people person with a work history of consistently earning promotions.

  Excellent ability to organize and plan execution of events or projects in an accurate and timely manner.

  Solid understanding of computer software programs such as SAP; License HQ; and Tracker System.

Planning Problem Solving Customer Service

Organizational Systems Policies & Procedures Auditing/Compliance

The Home Depot Atlanta, GA 1993-Present

Supervisor, License and Permit & Unclaimed Property (2011-Present)

  Demonstrate strong listening, verbal communication and interpersonal skills to assist callers with unclaimed property inquiries, including processing refund requests as needed.

  Coordinate the collection of unclaimed property data from multiple business units.

  Prepare and submit annual, government required unclaimed property filings in compliance with state law.

Achievements:

  Improved efficiency and customer service as a result of streamlining policies and procedures.

  Organized business licenses for more than 2,200 store locations after implementing new software.

  Created a Microsoft SharePoint workspace to centralized tools needed to complete tasks.

Staff Accountant (2008-2011)

  Fostered positive relationships with business partners and government officials while managing $400 million in monthly financials.

  Displayed strong problem solving skills to handle sales tax issues.

  Maintained expertise of tax laws regarding compliance; journal entries; and EFT/ACH.

License and Permit Tax Specialist (2003-2008)

  Demonstrated solid project management and organizational skills while overseeing research processes for government requirements regarding new store grand openings.

  Communicated effectively with store leadership to resolve any issues related to licensures or permits.

  Secured proper permits from government agencies in order to offer products and services to the public.

Property Tax Specialist (1998-2003)

  Played an integral role in the comprehensive research of all personal property and real estate tax issues, including audit compliance and tax valuations.

  Collaborated with colleagues to prepare annual real estate and personal property budgets.

Sales Tax Clerk (1997-1998)

  Supported colleagues with preparing audit files, including drafting correspondence and audit defenses.

  Gained the trust, confidence and respect of upper managers to train associates on best practices.

Bachelor of Arts (BA), Organizational Management, Ashford University; earned 2011

Associate of Science (AS), Medical/Clinical Assistant, University of Akron; earned 1993

Notary Public, State of Georgia

Member, Toastmaster International, National Association of Professional Women (NAPW)

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a compassionate, people person with a work history of consistently earning promotions. I have an excellent ability to organize and plan execution of events or projects in an accurate and timely manner. I also have a solid understanding of computer software programs such as SAP; License HQ; and Tracker System. Among my career highlights and unique qualifications:

  Improved efficiency and customer service as a result of streamlining policies and procedures.

  Organized business licenses for more than 2,200 store locations after implementing new software.

  Created a Microsoft SharePoint workspace to centralized tools needed to complete tasks.

  Fostered positive relationships with business partners and government officials while managing $400 million in monthly financials.

  Gained the trust, confidence and respect of upper managers to train associates on best practices.

  Bachelor of Arts (BA), Organizational Management, Ashford University; earned 2011.

  Notary Public, State of Georgia.

  Member, Toastmaster International, National Association of Professional Women (NAPW).

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

678-760-5658