Yyyyyy x. yyyyyy

Client Relations | Sales | Marketing | Leadership | Creative Problem Solving | Teamwork

Accounts Receivable | Staff Hiring | Training | Continued Education | Management

Administrative Support | Interpersonal Communication (Basic French) | Organization

Microsoft Office Suite | OnQ PMS | Google Drive | UltiPro

Energetic, creative and motivated professional with years of customer-facing experience primarily in the hotel management sector. Skilled in actively promoting a company image rooted in professionalism and commitment. Excel under pressure in time-sensitive environments. Focused on developing mutually beneficial relationships with stakeholders at all levels using positive demeanor. Adept as it relates to delivering high-caliber service consistently to all clients, both individually and as a team member. Seeking to transition to the field of hotel marketing or roles in other sectors that focus on marketing. In search of a role in the field that promotes career growth and goal achievement in an innovative setting.

  Carefully maintain stock across locations in partnership with local and national inventory teams

  Call on PC acumen, internal resources and proper messaging to offer immediate, comprehensive responses to patient inquiries

  Communicate across a broad enterprise of corporate, clinical and consumer individuals and groups

  Deliver constructive feedback from staff to stakeholders in order to fuel process improvement

  Partake in a focus group to revamp training and create software to aid in new hire workflow adoption; cut training time by a week and boosted knowledge retention thus far

  Directed daily property functions across two Virginia locations during GM tenure, one in Ft. Belvoir near Mt. Vernon (2015 2016) and the previous locale in Lynchburg (2013 2015)

  Achieved second-place rank in seven metrics including out of 52 managed properties in terms of profitability, customer satisfaction and employee satisfaction in the first two quarters of 2016

  Tenure involved the closure of a 20-year exterior corridor Inn, done while completing all franchise and management company requirements to open a new location in August 2014

  Garnered recognition for social media marketing completed for two locations; also managed the internal BDP (Best Demonstrated Practice) website for Hampton

  Facilitated customer service training across departments; helped guide staff in leading the facility to rise from a #16 TripAdvisor ranking to #5 within a 50-hotel market

  Hired and trained a team featured on the Hamptonality: YouTube channel, then achieved #1 TripAdvisor within four months as a result

  Assessed booking and social trends in the area in order to bolster levels of innovation; extrapolated information that could be used to optimally benefit the company

  Led cross-departmentally to facilitate back office operations, customer relations support, social media marketing and corporate liaising

  Commenced management of a failing property, at the time ranked at the bottom 5% of all Inns; raised it to align with the brand average over the course of one year

  Led education on new efforts using projects and team games

  Worked with local businesses to ensure operations adhered to budgetary guidelines; tenaciously negotiated local contracts as well to secure favorable terms

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Continued

  Coordinated pre-opening sales to pave the way for a strong first six months in Lynchburg; maintained an occupancy average of 85.64% as a result

  Secured a RevPAR average of over $100 and more than $1M in revenue for 2014

  Named #1 in the STAR report specific to RevPAR and Occupancy within two months of opening

  Achieved SALT scores within the top 10% of the brand

  Drove front desk, audit, security, Accounts Receivable, housekeeping and maintenance operations

  Organized and planned outreach programs on behalf of management; raised over $1K for Brother Wolf Animal Rescue in April 2013

  Managed the hiring, training and continued education of staff; coached each in how to achieve higher levels of guest and employee satisfaction over three consecutive years

  Created and used worksheets to list revenue, rate traffic and track both labor and performance

  Coordinated with various departments in organizing renovation projects; took over both General Manager and Assistant GM tasks while working to improve regional operations

  Established a front- and back-of-house team that worked together to improve SALT survey scores to outstanding and award-winning statuses

  Became a three-year consecutive winner of the Circle of Excellence (top 10%) Award

Restaurant General Manager, Pizza Hut, 2008 2010

Assistant Hotel Manager, Reitz Union Hotel, 2005 2008

Bachelor of Arts, English-Creative Writing, University of Florida

Yyyyyy x. yyyyyy

1414 1/2 Euclid St. NW | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any role years of proven operations management success, primarily in the hotel management sector. It is my hope to put the skills I ve developed to optimal use in a challenging, engaging new setting.

  My experiences thus far have sharpened my community relations, operational planning, stakeholder engagement and relationship building competencies, as well as my ability to connect positively with colleagues at all levels.

  As a professional, I excel in fast-paced settings that call for adaptability and impeccable attention to detail. I work well both independently and as a trusted team member to oversee seamless operations.

  In addition to my work chronology, I have a Bachelor of Arts in English with a Creative Writing focus. I hope to utilize this as I aim to transition from a managerial to marketing role in the hotel industry.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume