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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working operations management professional with 10+ years of experience and a proven ability to lead others and oversee day to day strategic operations. Experienced in supervising cross-functional teams, diffusing escalated customer service situations, and creating marketing/outreach strategies concentrated on increasing revenue. Highly adept in managing large-scale projects in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.
Key Competencies
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Operations Management Staff Management Coaching/Training Project Management |
Marketing Content Creation Strategy Development Team Leadership Staff Performance Development |
Financial Reporting Attention to Detail Complex Problem Solving Process Improvement
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Professional Experience
Advance Financial April 2016-Present
Branch Manager
Directly manage day-to-day operations within a fast-paced environment with a concentration on increasing productivity, efficiency, and organizational revenue
Create innovative operational strategies in addition to supervising staff members which requires providing individualized coaching/feedback and handling performance development tasks
Successfully diffuse escalated customer service issues, monitor daily customer transactions, and ensure both state and federal regulatory laws were followed
Amazon.com August 2015-March 2016
Picker
Coordinated the completion of logistical functions within the organization which included identifying and retrieving items from various locations within a warehouse
Utilize superior communication and interpersonal abilities in order to consistently foster a positive working environment in addition to playing an instrumental role in special projects as needed
U=Haul January 2011-January 2015
General Manager
Played a lead role in daily operations which included coordinating customer reservations, completing both level 1 and 2 safety/maintenance checks, and completing collection calls for delinquent client accounts
Assisted in the development of creative marketing programs, oversaw scheduled internal audits, maintained a safe environment for customers, and compiled detailed operational reports
The Chelsea Bar (Azalea bar & Lounge) 2005-2008, 2009-2011
Bartender/Bar Back (2009-2011); Assistant Manager/Bartender (2005-2008)
Managed administrative and logistical operations within a food/beverage service environment with a focus on consistently increasing customer satisfaction and retention levels
Completed comprehensive marketing outreach within the community in order to promote the organization, monitored and ordered inventory, and facilitated bookkeeping tasks such as transaction recording
Education
Bachelor s Degree, Business Administration, Rochester Business Institute, Rochester, NY
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