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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working operations management professional with 10+ years of experience and a proven ability to lead others and oversee day to day strategic operations. Experienced in supervising cross-functional teams, diffusing escalated customer service situations, and creating marketing/outreach strategies concentrated on increasing revenue. Highly adept in managing large-scale projects in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.


Key Competencies


         Operations Management

         Staff Management


         Project Management


         Marketing Content Creation

         Strategy Development

         Team Leadership

         Staff Performance Development


         Financial Reporting

         Attention to Detail

         Complex Problem Solving

         Process Improvement


Professional Experience

Advance Financial April 2016-Present

Branch Manager

  Directly manage day-to-day operations within a fast-paced environment with a concentration on increasing productivity, efficiency, and organizational revenue

  Create innovative operational strategies in addition to supervising staff members which requires providing individualized coaching/feedback and handling performance development tasks

  Successfully diffuse escalated customer service issues, monitor daily customer transactions, and ensure both state and federal regulatory laws were followed August 2015-March 2016


  Coordinated the completion of logistical functions within the organization which included identifying and retrieving items from various locations within a warehouse

  Utilize superior communication and interpersonal abilities in order to consistently foster a positive working environment in addition to playing an instrumental role in special projects as needed


U=Haul January 2011-January 2015

General Manager

  Played a lead role in daily operations which included coordinating customer reservations, completing both level 1 and 2 safety/maintenance checks, and completing collection calls for delinquent client accounts

  Assisted in the development of creative marketing programs, oversaw scheduled internal audits, maintained a safe environment for customers, and compiled detailed operational reports


The Chelsea Bar (Azalea bar & Lounge) 2005-2008, 2009-2011

Bartender/Bar Back (2009-2011); Assistant Manager/Bartender (2005-2008)

  Managed administrative and logistical operations within a food/beverage service environment with a focus on consistently increasing customer satisfaction and retention levels

  Completed comprehensive marketing outreach within the community in order to promote the organization, monitored and ordered inventory, and facilitated bookkeeping tasks such as transaction recording




Bachelor s Degree, Business Administration, Rochester Business Institute, Rochester, NY

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