- 46 West Court Rd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Retail Sales Manager ▪ Customer Service Manager

Qualifications Profile

    Self-motivated and results-driven management professional backed by more than 30 years in sales and customer service mostly in the healthcare, retail, and pharmacy sectors.

-    Proven dedication to and competence in delivering outstanding customer service that enable the business to achieve sales growth, build working relationships with clients and partners, and penetrate new markets.

-    Versatile and flexible, with quick learning abilities to reach high productivity in fast-paced work, successfully exceeding expectations in store management, warehousing operations, cashiering, and customer service.

    Excellent people management and interpersonal communication skills that inspire customer confidence, performance excellence, and teamwork synergies with colleagues and subordinates across multi-functional engagements.

Professional Experience

    Ensured a satisfying banking experience through consistent compliance with service quality standards in tellering operations, assisting bank clients in opening and servicing their accounts (deposits, checking, investments, etc.).

    Responsible for preparing recipe components for the Chef, ensuring all ingredients are available in preparing soups, desserts, and culinary works, providing meal services, and cleaning kitchen area upon kitchen closure.

    Served as Person-in-charge when Chef has left for day, restoring dining areas, and ensuring proper rotation of merchandise for next day operations.

    Provided tactical and operations leadership in managing store operations, overseeing labor and resource management, budget administration, merchandise inventory control and pricing, facilities maintenance, HR support, and sales performance management.

AAFES 2004 2014

    Managed receipt, verification and documentation of merchandise/supplies, uploading freight and restocking merchandise, recording shipment data, remediating discrepancies, and alerting vendors on damaged shipments.

    Processed accountable documents through proper computer systems, while assisting in inventory stock counts.

    Maintained consistent compliance with customer service standards when interfacing with clients.

    Ensured strict compliance with fire, safety, sanitation and security regulations within receiving/stockroom locations.

    Provided project support in relocating store into new facility.

    Provided operations support to the Store Manager, managing employee schedules, administering budgets, pricing and merchandise inventory, overseeing facilities maintenance, generating sales reports, and managing POS operations, while providing administrative support to ensure seamless store operations.

Jiffy Mart Ÿ Claremont, XXXXXX Clerk/Cashier Feb Jul 2004

Extra Mart Ÿ Pomfret Center, CT Assistant Manager Aug Dec 2003

King Oldsmobile Ÿ Putnam, CT Receptionist Oct Mar 2003

Guaranty Pest Elimination Ÿ Danielson, CT Accounts Receivable Clerk 2000 2001

Brooks Pharmacy Ÿ Peterborough/Keene, XXXXXX Moosup/Putnam, CT

Assistant Store Manager/Certified Pharmacy Tech 1996 2000

Wal-Mart Pharmacy Ÿ Claremont, XXXXXX OTC/Certified Pharmacy Tech 1993 1996

Education & Credentials

    Diploma, with Honors, CONTOOCOOK VALLEY RIGIONAL HIGH SCHOOL Peterborough, XXXXXX (1992)

Affiliations & Community Involvement

    Volunteer: Healthcare and fund raising organizations, involved in a muscular dystrophy "lock up" in Apr 2017, and in assisting a co-worker raise funds for medical reasons.